Mobile wallet lovers, the ranks of which grow daily, are still buzzing with the late 2020 announcement that purchases made with the Samsung Pay mobile...
Of all the businesses that have embraced a digital shift during the pandemic, the adaptation of the nation’s auto industry has been one of the...
As the first business day of 2021 proceeds, the internet is full of predictions. There might be a temptation to play it extremely safe going...
Americans harnessed buy now, pay later (BNPL) methods for their Black Friday purchases, while curbside pickup has been a hit during the pandemic period. In consumer behavior, the shopping...
Let’s start 2021 being provocative instead of safe with wishy-washy predictions. Karen Webster says let’s drop the prefixes from commerce. Then get our heads wrapped...
The consumers who shopped for anything from groceries to sporting goods to cars in December of 2019 are completely different from the ones who shop...
Department stores are struggling in a digital-first economy, while forward-thinking retailers are looking at the returns process as an opportunity to create a positive customer experience. In eCommerce, Amazon is...
The digital shift produced direct-to-consumer sales, the continued decline of malls/department stores and the accelerated growth of Amazon, Walmart and Target this year. In payment methods, consumers learned about new payment options and adopted...