
The digital shift in retail is a global phenomenon. Amid the ongoing pandemic, a...

It is known that negative friction is bad, ruining customer experiences and leading to...

The U.S. healthcare system is a multi-trillion dollar industry, but one rife with inefficiencies,...

Technology tends come with much advanced promotion — for the good reason that the...

For a great example of an attempt at security that does much more to...

Talk of “friction” in the payments industry is mostly about removing obstacles to consumer...

The rollout of PSD2's Strong Customer Authentication (SCA) has been a bit bumpy, to...

Supply chain management is increasingly more strategic than operational, enabling businesses around the world...

To move a B2B transaction from one market to another, the global interbanking system...

Although cross-border B2B payments have progressed into an area of financial services in which...

Friction is everywhere – even the not-quite-vacuum of outer space has it. Closer to...

For the better part of the last decade, “frictionless” has been the gold standard...