“Digital transformation is inevitable, and the companies that can protect the entire customer journey while delivering exceptional experiences will have the advantage.” As transaction volumes...
With the National Restaurant Association projecting up to $240 billion in losses by the end of 2020 and millions of restaurant jobs gone, along with...
Consumers are still staying home and avoiding in-person activities during the pandemic, prompting continued growth in online shopping. Conservative estimates in mid-March — even before...
Offering fast and seamless mobile apps with integrated loyalty programs was once enough for quick-service restaurants to ace the mobile ordering experience. But QSRs must...
Quick-service restaurants (QSRs) and others in the food service space are rapidly adjusting their operations during the pandemic, with many implementing new technologies online and...
Consumers’ commerce patterns have been very much upended in the past few months and shifted heavily to digital. On the upside, this digital gold rush...
Americans are dining out again in many cities, albeit on a very limited test basis, as individual U.S. states reopen restaurants according to various phased...
Social media engagement plays a central role in modern restaurants’ daily business, with eateries using platforms like Facebook, Twitter and Instagram to advertise new menu...
The COVID-19 pandemic has throttled restaurants’ revenues as social distancing protocols, stay-at-home orders and dine-in bans have forced eateries to rely solely on pickup and...