PYMNTS Study

54% of Wallet Users Keep Just One Payment Method Saved
54% of Wallet Users Keep Just One Payment Method Saved
October 30, 2026  |  Mobile Payments

A mobile wallet can hold several ways to pay. For most users, it holds just one. That leaves card issuers competing for a place in...

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Age Gives Financial Providers Clues to Customers’ Financial Pressures
Age Gives Financial Providers Clues to Customers’ Financial Pressures
October 29, 2026  |  Consumer Finance

A smaller savings balance can send the same warning to a bank while concealing very different problems for the customer. For some consumers, everyday bills...

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Businesses Believe in Payment Guarantees but Few Actually Use Them
Businesses Believe in Payment Guarantees but Few Actually Use Them
October 28, 2026  |  B2B Payments

Businesses have spent years investing in systems designed to determine whether a payment is legitimate. Fewer have invested in ensuring that a legitimate payment actually...

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Scams Gain 10 Percentage Points in Share of Fraud Dollars
Scams Gain 10 Percentage Points in Share of Fraud Dollars
October 27, 2026  |  Fraud Prevention

Banks have an opportunity to strengthen fraud protection by helping customers recognize when someone is persuading them to send money to a criminal. That’s a...

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AI Breaks the Traditional Relationship Between Business Growth and Hiring
AI Breaks the Traditional Relationship Between Business Growth and Hiring
October 27, 2026  |  SMBs

Artificial intelligence is creating a new competitive question for small businesses. What happens when revenue can grow without payroll growing alongside it? The PYMNTS Intelligence...

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Gen X Wants More From Familiar Payment Tools
Gen X Wants More From Familiar Payment Tools
October 27, 2026  |  Payment Methods

Generation X is giving payments providers a clear signal to make payments more flexible, but keep them familiar. This cohort is not particularly interested in...

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Retailers See Declined Payments but Miss the Second Chance to Save the Sale
Retailers See Declined Payments but Miss the Second Chance to Save the Sale
October 26, 2026  |  Payment Methods

Commerce firms can often see a payment fail. The opportunity lies in what they can do next. The PYMNTS Intelligence report “How These Industries Are...

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AI Shifts Underwriting From the Person to the Purchase
AI Shifts Underwriting From the Person to the Purchase
October 23, 2026  |  Loans

The credit score has a strange blind spot. It knows a lot about the borrower and almost nothing about what the borrower is about to...

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80% of Top CFOs Use Working Capital to Fund Growth
80% of Top CFOs Use Working Capital to Fund Growth
October 22, 2026  |  CFO

At the most efficient growing companies, 80% say their primary reason for using working capital is planned growth. Among the least efficient, just 2% say...

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