PYMNTS Study

59% of Firms With AI Fraud Defenses Stop Losses Before They Start
59% of Firms With AI Fraud Defenses Stop Losses Before They Start
October 09, 2026  |  Artificial Intelligence

Businesses that combine several artificial intelligence tools to fight payments fraud are nearly twice as likely to stop at least 90% of attempted attacks before...

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Insurers Lead on Billing but Still Miss What Policyholders Want
Insurers Lead on Billing but Still Miss What Policyholders Want
October 08, 2026  |  B2B Payments

Property and home insurers have the best billing and payment scores of any industry PYMNTS Intelligence studied this year. They also have one in four...

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Scams Move From the Inbox to the Text Screen
Scams Move From the Inbox to the Text Screen
October 08, 2026  |  Fraud Prevention

A bank can monitor a login, score a transaction and flag unusual account activity. It can’t see the text message that convinced its customer to...

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5 Ways Missing Payment Options Send Shoppers Elsewhere
5 Ways Missing Payment Options Send Shoppers Elsewhere
October 07, 2026  |  Payment Methods

A shopper who reaches checkout has already selected what to buy. For tens of millions of consumers, however, the available ways to pay can still...

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Just 11% of Retailers Measure Embedded Finance Success by ROI
Just 11% of Retailers Measure Embedded Finance Success by ROI
October 07, 2026  |  Retail

Embedded finance is delivering measurable benefits for retailers, but the way they judge whether it works reaches beyond the revenue line. The PYMNTS Intelligence report...

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Billers Overlook What Drives Customers Away
Billers Overlook What Drives Customers Away
October 06, 2026  |  Consumer Insights

The monthly, weekly or even annual bill is among the interactions a service provider is virtually guaranteed to have with a customer again and again....

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Credit Union Members Want Rewards on the Tech Agenda
Credit Union Members Want Rewards on the Tech Agenda
October 06, 2026  |  Loyalty & Rewards

Credit unions deciding where to put their next technology dollar are getting a different answer from consumers than they might expect. The PYMNTS Intelligence playbook...

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Tighter Budgets Push Grocery Shoppers Online
Tighter Budgets Push Grocery Shoppers Online
October 02, 2026  |  Consumer Insights

Consumers under financial pressure are buying bigger baskets and choosing value-focused merchants, giving retailers an opportunity to help shoppers make each purchase go further. That’s...

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Consumers Trust Their Jobs as Savings Run Thin
Consumers Trust Their Jobs as Savings Run Thin
October 01, 2026  |  Consumer Finance

Consumers may still feel secure about their jobs, but a thinner savings cushion is changing the financial environment in which they manage their money. This...

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