PYMNTS Study

Nearly 9 in 10 Card Issuers Turn to AI to Stop Fraud Without Blocking Sales
Nearly 9 in 10 Card Issuers Turn to AI to Stop Fraud Without Blocking Sales
October 15, 2026  |  Fraud Prevention

For card issuers, artificial intelligence is moving closer to the transaction itself. Eighty-nine percent of issuers plan to adopt or expand at least one AI...

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Credit Unions Could Land More FinTech Partners by Simplifying Onboarding
Credit Unions Could Land More FinTech Partners by Simplifying Onboarding
October 14, 2026  |  Credit Unions

A FinTech that wants to sell to 10 credit unions can face 10 separate onboarding processes. For a market made up of thousands of individual...

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33% of US Shoppers Use Digital Wallets Online
33% of US Shoppers Use Digital Wallets Online
October 14, 2026  |  Consumer Insights

Merchants could keep more ready buyers at checkout by accepting the digital wallets those shoppers already use, with wallet gaps putting roughly 36 million U.S....

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61 Million Shoppers Now Start Their Search With AI Assistance
61 Million Shoppers Now Start Their Search With AI Assistance
October 13, 2026  |  Artificial Intelligence

New research shows that consumers are rapidly adopting artificial intelligence (AI) tools to conduct their product research. An October PYMNTS Intelligence report titled “From Prompt...

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Paycheck-to-Paycheck Consumers Are Running Out of Expenses to Cut
Paycheck-to-Paycheck Consumers Are Running Out of Expenses to Cut
October 13, 2026  |  Consumer Finance

For millions of Americans living paycheck to paycheck, the hardest part of managing money may be reaching the point where there is nothing left to...

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Two-Thirds of Shoppers Let Payment Preferences Guide Store Choice
Two-Thirds of Shoppers Let Payment Preferences Guide Store Choice
October 13, 2026  |  Consumer Insights

American shoppers are giving retailers a reason to rethink how they attract customers: The payment methods a store accepts increasingly help determine whether they’ll shop...

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Finance Teams Embrace AI but Many Still Struggle to Unlock Working Capital
Finance Teams Embrace AI but Many Still Struggle to Unlock Working Capital
October 12, 2026  |  Artificial Intelligence

Corporate treasury is approaching an uncomfortable reality about artificial intelligence. Almost every firm has it, but relatively few companies can demonstrate that it is making...

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More Than Two-Thirds of Firms Lose or Delay Revenue When Payments Fail
More Than Two-Thirds of Firms Lose or Delay Revenue When Payments Fail
October 12, 2026  |  B2B Payments

A failed payment can look small on a transaction screen. For the business waiting on the money, the effects can spread fast. Revenue gets delayed,...

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71% of Card Switchers Choose a Card Already in Their Wallet
71% of Card Switchers Choose a Card Already in Their Wallet
October 12, 2026  |  Credit Cards

Credit card issuers may think their biggest retention threat is another bank persuading a customer to open a new account. But the replacement card may...

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