PYMNTS Study

Why AI’s Most Experienced Users Ask Agents Different Questions

Why AI’s Most Experienced Users Ask Agents Different Questions
Why AI’s Most Experienced Users Ask Agents Different Questions
August 13, 2026  |  Artificial Intelligence

As consumers become more comfortable with generative artificial intelligence, they begin using it in places where trust carries greater weight. Get the Full Story Complete...

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22% of Gen Z Consumers Use Credit to Build a Financial Profile
22% of Gen Z Consumers Use Credit to Build a Financial Profile
August 13, 2026  |  Consumer Insights

For younger consumers, credit is increasingly a ladder: 21.7% of Gen Z consumers view credit products as tools for building a credit profile, 17.6 percentage...

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Food and Housing Costs Keep Consumers in Cutback Mode
Food and Housing Costs Keep Consumers in Cutback Mode
August 12, 2026  |  Economy

Consumers are getting some inflation relief, at least in terms of the slowdown in price increases. They’re just not necessarily getting it on the bills...

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70% of Brazilians Expect to Shop With AI Agents by 2028
70% of Brazilians Expect to Shop With AI Agents by 2028
August 12, 2026  |  Consumer Insights

Brazilian shoppers don’t leave their digital habits at the store entrance. They bring their phones into the aisle, compare prices on the spot and check...

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Social Media Sales Growth Increases for 46% of SMBs
Social Media Sales Growth Increases for 46% of SMBs
August 12, 2026  |  SMBs

For small businesses in the United States, the clearest growth opportunities increasingly sit beyond the storefront. Get the Full Story Complete the form to unlock...

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71% of Stablecoin Holders Would Spend Them With a Debit Card
71% of Stablecoin Holders Would Spend Them With a Debit Card
August 11, 2026  |  Cryptocurrency

Digital assets may be winning consumers’ attention, but a 14-percentage-point gap shows they haven’t yet won the checkout. Get the Full Story Complete the form to unlock...

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Why Merchant-Owned Apps Are Retail’s Fastest-Growing Sales Channel
Why Merchant-Owned Apps Are Retail’s Fastest-Growing Sales Channel
August 10, 2026  |  Mobile Commerce

Merchant-owned apps are becoming more important to retail growth at precisely the moment when the traditional customer journey is beginning to break apart. Get the...

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36% of Gen Z Used a Digital Wallet for Their Latest Retail Purchase
36% of Gen Z Used a Digital Wallet for Their Latest Retail Purchase
August 10, 2026  |  Consumer Insights

Consumers under the most financial pressure aren’t abandoning the checkout. They’re choosing payment tools that can give them more control over it. Get the Full Story Complete the form...

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