PYMNTS Study

Loyalists And The Order-to-Eat Phenomenon
Loyalists And The Order-to-Eat Phenomenon
November 25, 2020  |  Restaurant innovation

Winter’s here and the time is right … for staying home and ordering veggie tacos. “One trend that is unlikely to fade this winter is...

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Cardholder Engagement Is A Matter Of Loyalty
Cardholder Engagement Is A Matter Of Loyalty
November 25, 2020  |  Loyalty & Rewards

Commerce should be rewarding. In fact, it had better be. PYMNTS November 2020 Cardholder Loyalty Engagement Report, a Novae collaboration, is a special “How Rewards...

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Subscriptions Define COVID-Era Resilience With Ingenuity
Subscriptions Define COVID-Era Resilience With Ingenuity
November 24, 2020  |  Subscription Commerce

If “resilience” is a bona fide buzzword flying out of 2020 (and it is), then subscriptions are its commercial embodiment. As offices and stores went...

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Restaurant Operators Face New Loyalty Demands
Restaurant Operators Face New Loyalty Demands
November 24, 2020  |  Loyalty & Rewards

Lettuce-wrap your mind around this: “There are 31.6 million consumers in the United States — 15.7 percent of the total — who are dining in...

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Optimism Grows Among Credit Unions In A Major Refocus On Member Preferences
Optimism Grows Among Credit Unions In A Major Refocus On Member Preferences
November 23, 2020  |  Credit Unions

Credit unions (CUs) are keeping in step with — if not a step ahead of — account holder preferences and desires in the shifting digital...

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Mobile Order-Ahead Sector Goes All-In On AI
Mobile Order-Ahead Sector Goes All-In On AI
November 23, 2020  |  Artificial Intelligence

Artificial ingredients: tasteless. Artificial intelligence (AI) in mobile food ordering: tantalizing. That’s a silly simplification of the very serious matter of what AI is doing...

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New Data: Banks Could Lose 20 Percent Of Customers Over Rewards
New Data: Banks Could Lose 20 Percent Of Customers Over Rewards
November 20, 2020  |  Loyalty & Rewards

Loyalty and rewards programs have long been a common way for banks to persuade consumers to sign up for and use their credit and debit...

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NEW DATA: 44 Million Consumers Want Rewards, But Restaurants Aren’t Delivering
NEW DATA: 44 Million Consumers Want Rewards, But Restaurants Aren’t Delivering
November 19, 2020  |  Restaurant innovation

The restaurant business has changed dramatically in the past six months, and so have customers’ habits. Many eateries have adopted digital ordering options to meet...

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NEW DATA: How To Keep 24.4 Million Consumers From Hitting ‘Unsubscribe’
NEW DATA: How To Keep 24.4 Million Consumers From Hitting ‘Unsubscribe’
November 19, 2020  |  Subscription Commerce

As stay-at-home COVID-19 mandates have forced consumers to be housebound, companies that rely on subscription models to deliver their products and services are reaping the...

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