PYMNTS Study

Consumer Satisfaction With Online Merchants Directly Linked to Availability of Free Shipping

Consumer Satisfaction With Online Merchants Directly Linked to Availability of Free Shipping
Consumer Satisfaction With Online Merchants Directly Linked to Availability of Free Shipping
November 23, 2021  |  eCommerce

Merchants have reduced the availability of some online shopping features for customers this year — particularly free shipping — and this left some consumers completing...

READ MORE >
US Consumers’ Savings Dip from Pandemic-Era Highs
US Consumers’ Savings Dip from Pandemic-Era Highs
November 23, 2021  |  Consumer Finance

Headlines show the employment picture is brightening a bit, economies are reopening … and perhaps, just perhaps, U.S. households are feeling more sanguine about their...

READ MORE >
Only 9% of Consumers Are Comfortable Connecting Bank Accounts to Third-Party Apps
Only 9% of Consumers Are Comfortable Connecting Bank Accounts to Third-Party Apps
November 22, 2021  |  Safety and Security

Consumers crave the convenience of the connected economy, but they still want the security of knowing that their money is safe if they share their...

READ MORE >
46% of Firms Using ACH for More B2B Payments Amid Pandemic
46% of Firms Using ACH for More B2B Payments Amid Pandemic
November 22, 2021  |  B2B Payments

Many chief financial officers (CFOs) have not only helped their organizations weather the storm financially since the pandemic but have also implemented digital innovations that...

READ MORE >
Merchants Lose 2% of Sales Every Year to Return and Promotion Policy Abuse
Merchants Lose 2% of Sales Every Year to Return and Promotion Policy Abuse
November 22, 2021  |  Retail

Policy abuse can cause retailers to lose more than 2% of their revenue each year, and yet only 46% of firms use internal technology to...

READ MORE >
Consumers Ready To Look Past Passwords To Keep Digital Bank Accounts Secure
Consumers Ready To Look Past Passwords To Keep Digital Bank Accounts Secure
November 22, 2021  |  Authentication

  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

READ MORE >
Only 10% of Banks Support Crypto — Usually Bitcoin — for Cross-Border Deals
Only 10% of Banks Support Crypto — Usually Bitcoin — for Cross-Border Deals
November 19, 2021  |  Cryptocurrency

Despite the availability of new payment options, many financial institutions (FIs) lag behind marketplace interest in cross-border payments innovations, especially when providing B2B access to...

READ MORE >
Study: Nearly Half of US Consumers Are Already Holiday Shopping
Study: Nearly Half of US Consumers Are Already Holiday Shopping
November 19, 2021  |  Retail

Santa has yet to ride down 34th Street in the Macy’s Thanksgiving Day Parade and the turkey has yet to be carved, but nearly 50%...

READ MORE >
Merchants Stand to Lose $2.2 Billion By Not Offering Consumers a Better Subscription Experience
Merchants Stand to Lose $2.2 Billion By Not Offering Consumers a Better Subscription Experience
November 19, 2021  |  Subscription Commerce

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

READ MORE >