The first wave of lockdowns in the United States put consumers’ lives – and their menus – on reset. Working professionals no longer had the...
Contactless ordering and payments have become the norm during a pivotal year that changed consumer behavior as many sought ways to stay safe during the pandemic while still...
The pandemic, for all its devastation of the restaurant industry this past year, has not ruled out opportunities for business growth in at least a few areas: It...
The restaurant and QSR space has battled pandemic-related attrition over the last 10 months, with many forced to shutter hard-hit locations. In the latest Order...
The pandemic continues to challenge restaurant operations, with revenues falling more than 12 percent in the United States to $239 billion since the onset of...
Loyalty programs have been a mainstay in quick-service restaurants’ (QSRs) tool kits. Research suggests that given the enormous competition in the industry, however, free food...
The pandemic has upended how we order meals at restaurants, how we pay and, ultimately, how we eat. These transformational shifts are, in turn, affecting...
In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal...