Call Center Commerce

The Call Center Commerce Tracker™ offers monthly coverage of the most recent call center commerce news and trends. The Tracker also includes a provider directory highlighting the key players comprising the call center ecosystem.

Inside the May Tracker

An interview with Paul Lasserre and Gnan Gowda of Genesys on how the call center provider is partnering with Google Cloud on an AI-based solution

The latest call center developments, including voice recognition and AI innovations

A provider directory featuring the space’s top players