Call Center Commerce

Call Centers Get Smarter — Thanks To AI The “Call Center Commerce Tracker™” offers monthly coverage of the most recent call center commerce news and trends. The Tracker also includes a provider directory highlighting the key players comprising the call center ecosystem.
Inside the May Tracker
  • An interview with Paul Lasserre and Gnan Gowda of Genesys on how the call center provider is partnering with Google Cloud on an AI-based solution
  • The latest call center developments, including voice recognition and AI innovations
  • A provider directory featuring the space’s top players

PYMNTS Call Center Commerce Tracker Series