Call Center Commerce

The Kinder, Gentler AI-Powered Call Center The “Call Center Commerce Tracker™” serves as a monthly framework providing coverage of the space’s most recent news and trends. The Tracker also includes a provider directory highlighting the ecosystem’s key players.
Inside the March Tracker
  • Recent headlines from around the space, including how providers like NICE are using voice biometrics
  • An interview with Professor James Woudhuysen of London South Bank University on how AI is giving insights to human agents, who are still ultimately making consumer-facing judgments
  • A provider directory featuring the space’s top players

PYMNTS Call Center Commerce Tracker Series