Call Center Commerce

The Call Center Commerce Tracker™ serves as a monthly framework providing coverage of the space’s most recent news and trends. The Tracker also includes a provider directory highlighting the ecosystem’s key players.

Inside the March Tracker

  • Recent headlines from around the space, including how providers like NICE are using voice biometrics
  • An interview with Professor James Woudhuysen of London South Bank University on how AI is giving insights to human agents, who are still ultimately making consumer-facing judgments
  • A provider directory featuring the space’s top players

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