Digital Onboarding
RBC Uses AI To Secure Onboarding, Win Customers’ Trust
The surge in pandemic-driven fraud has increased consumers’ data safety concerns, with 23 million Americans who now believe that fraudsters have used their identities to create false accounts. In the inaugural Digital Onboarding Tracker, Rami Thabet, vice president of digital product at Royal Bank of Canada, explains how utilizing AI can help FIs guard their digital doors and foster trust among consumers.
Inside The May Tracker
- An interview with Rami Thabet, vice president of digital product at Royal Bank of Canada, regarding how the pandemic has affected consumers’ views on digital privacy and how banks must revamp their digital identification processes to create a deeper sense of trust with customers
- The latest digital onboarding headlines, including why usernames and passwords are no longer among consumers’ top three most trusted identification measures and why 80 percent of bank executives consider online data privacy and cybersecurity to be their top concerns
- A Deep Dive analyzing how banks can tap emerging technologies such as biometrics to meet consumers’ changing digital identity and onboarding needs
