Cover for the PYMNTS and LS Retail May 2023 "Hospitality Tracker: Can Automation Solve Labor Shortages in the Hospitality Sector?"

Automation Steps in to Fill Hospitality Service Staff Shortages

Can Automation Solve Labor Shortages in the Hospitality Sector?

Hotels and restaurants that laid off record numbers of employees during the pandemic are now challenged with filling these critical labor gaps. The new “Hospitality Tracker®,” a collaboration with LS Retail, examines the role of automation technology for mitigating these staffing challenges and driving increased revenue.

Inside the May Tracker

  • Andrew Robbins, CEO of Paytronix, explains how restaurants can deploy technology to mitigate their ongoing staffing problems and increase revenue.
  • More than two-thirds of hotel operators plan to add, upgrade or change their property management systems in the coming year, with automation a core component of these refits.
  • PYMNTS explores the automation technologies with the most promise for use in the hotel and restaurant industries.

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