Amazon

Amazon To Refund Unauthorized In-App Charges

If your kid ordered something from an Amazon app without permission, you’re in luck (as long as it happened between November 2011 and May 2016, anyway).

In a landmark agreement between the U.S. Federal Trade Commission (FTC) and Amazon, the online retail giant will end appeals to last year’s court findings that Amazon billed consumers for unauthorized in-app charges incurred by children.

All told, some $70 million in unauthorized in-app charges will soon be eligible for refunds.

“This case demonstrates what should be a bedrock principle for all companies — you must get customers’ consent before you charge them,” said Thomas B. Pahl, acting director of the FTC’s Bureau of Consumer Protection in a statement. “Consumers affected by Amazon’s practices can now be compensated for charges they didn’t expect or authorize.”

Back in April 2016, a federal district court ruled that Amazon billed consumers for unauthorized in-app charges incurred by children using mobile apps. The court found that Amazon had failed to get parents’ consent for in-app charges.

The news follows similar cases filed against Apple and Google, said the FTC, which required the companies to fully refund consumers’ unauthorized charges.

What the agreement between Amazon and the FTC doesn’t cover is the incident involving a news report and a dollhouse last January.

In January, a local news station in San Diego ran a story about a six-year-old girl who accidentally ordered a $170 dollhouse with the help of Amazon’s Alexa. As the segment wrapped up, Anchor Jim Patton chatted and reflected on the story: “I love the little girl saying, ‘Alexa ordered me a dollhouse.’”

Unfortunately, Alexa was listening and started ordering dollhouses across the San Diego area on Amazon devices whose owners had not installed authentication measures for making purchases.

What this incident signals is that, as always, kids and payment technologies don’t mix. Expect voice-activated ordering to ignite the next big wave of contested charges involving technology and children.

——————————

WATCH LIVE: HOW WE SHOP – TUESDAY, NOVEMBER 10, 2020 – 12:00 PM (ET)

New forms of alternative credit and point-of-sale (POS) lending options like ‘buy now, pay later’ (BNPL) leverage the growing influence of payments choice on customer loyalty. Nearly 60 percent of consumers say such digital options now influence where and how they shop—especially touchless payments and robust, well-crafted ecommerce checkouts—so, merchants have a clear mandate: understand what has changed and adjust accordingly. Join PYMNTS CEO Karen Webster together with PayPal’s Greg Lisiewski, BigCommerce’s Mark Rosales, and Adore Me’s Camille Kress as they spotlight key findings from the new PYMNTS-PayPal study, “How We Shop” and map out faster, better pathways to a stronger recovery.

Click to comment

TRENDING RIGHT NOW