Chatbots have moved into a unique position over the past few years. Rather than using chatbots to resolve customer service issues solely on company websites or for inside use at organizations, businesses have begun branching out to help optimize both internal and external organizational needs. While chatbots...
A manual published in the late 1800s for New York City school teachers may not seem like a likely source of favored conventional wisdom. But anyone who has ever tried to teach a small child (or a large adult for that matter) something they had a...
Updates continue to roll in from the ongoing Facebook F8 developer conference in San Jose. One major trend coming out of this year’s event is a focus on Facebook Messenger, chatbots and payments. Yesterday, U.S. global money transfer company MoneyGram debuted Sendbot, a platform that...
Pegasystems, the software company, announced Tuesday (April 18) the launch of Pega Intelligent Virtual Assistant, an artificial intelligence-powered (AI) bot that turns applications into smart assistants on a slew of channels, including SMS, email, Facebook, Alexa, Slack and more. In a press release, Pegasystems said...
Chatbot integration with Facebook’s Messenger has slowly been gaining steam over the past few months. As we reported earlier this year, many companies like Domino’s Pizza and ATB Financial have already partnered up with the social media giant to help extend their customer service and payments...
Wells Fargo recently announced plans to test a chatbot for Facebook Messenger — the latest in a recent string of payments providers and financial institutions to break into the bot space on the social media giant’s messaging application. The move by Wells Fargo is part...
Chatbots launched with a good deal of fanfare in early 2016 — only to seem much of the early enthusiasm for the product diminished when consumers and merchants alike learned that bots were often a better idea in concept than in execution. Even PayPal’s David...
In a world where consumers expect to have personalized experiences at the touch of their fingertips, chatbots have certainly paved the way. Over the years, the advancement of natural language processing combined with artificial intelligence have given rise to the true capabilities of chatbots. The way...
First it was a way to connect with college friends. It then integrated the rest of the world, added business pages, welcomed an instant messaging system and eventually started working with organizations for personalized chatbots. With all of these features, it seems like social media...
