Chatbots have been around for quite some time, but businesses have had trouble getting them fully off the ground. Before a certain social media giant started participating in the chatbot scene, consumers were required to download various apps on their devices for access. With Facebook’s...
Whether someone is buying a product, attending a concert or renting a truck to move furniture, there’s some level of customer service involved. It’s the one major thread running through nearly every business. Over the past few decades, we’ve seen some form of chatbots being...
Although Eno is a new way for Cap One and its customers to communicate, Ken Dodelin, VP of digital product development at Capital One, says that it’s really not all that new. He tells Karen Webster that it simply builds on the way in which...
Capital One announced the launch of Eno, a new text message-based assistant that can help customers with a variety of banking and credit card activities. According to 9to5Mac, the feature is “the first natural language SMS chatbot from a U.S. bank.” Customers can send simple texts to...
Think call centers are on the way out? Think again. They’re evolving to provide a point of service, as they always have, at that last moment of payment, but with new security measures in place, as IntraNext CEO Patrick Brown tells PYMNTS’ Karen Webster.
Keeping everything in order for one person is hard enough. Between work, home and one’s social life, the amount of activities can rack up. Take that up a notch (or two…or three) by managing the schedules and lives of an entire family. It can be somewhat...
Since its inception into Facebook, the Messenger app has been a great way to keep in touch with friends and family. When business pages began populating the social media giant, partnerships naturally arose. And yet, with retailer Everlane’s public departure from the Messenger app to...
Personal assistants tend to have a huge impact on most any organization. From sharing meeting reminders to alerting people that there’s an upcoming deadline, they’re there to ensure everything stays on track and to relieve any added stress derived from minor tasks. In today’s fast-paced...
Companies have seen their fair share of finding the delicate balance of temperament over the years in customer interactions. With the instant gratification apparent in today’s fast-computing arena, the service industry not only merely requires it; it’s become a necessity in order to survive. From...
