Understanding the three online shopper personas — along with their preferences for pricing and their loyalty to favorite merchants — is essential to creating effective customer blueprints that look beyond typical demographic categories and product-centric segmentation. Indeed, more than two-thirds of online shoppers frequently opt...
Checkout technology company Bolt has debuted Checkout Links, a solution for retailers to enable their shoppers to check out with one click across online and offline experiences. According to a Tuesday (Sept. 6) news release, fashion retailer Revolve will be among the first Bolt clients...
Bolt Financial, the payments startup, is facing troubled times as it begins to cut staff, according to Maju Kuruvilla, CEO, in a memo to employees, Bloomberg wrote Wednesday (May 25). Kuruvilla said it was “no secret” that the market conditions in the industry had been...
Some ideas just sell themselves. Take the “buy button.” Hear that and you instantly get it. And ongoing PYMNTS research into buy button adoption reveals telling new trendlines. “Buy buttons emerged in 2020 as a powerful industry-wide rebuke to the relentless drag of a tanking...
Buy buttons — click-to-purchase payment innovations that have reduced checkout times by as much as 50 percent — have remained nearly ubiquitous among leading retailers since PYMNTS began tracking them in 2016. However, the past year saw a dramatic shift with a record 76 percent...
eCommerce was the name of the game for consumers and retailers in 2020, with merchants’ success hinging on the power of rapid innovations and intuitive responses to consumers’ demands. Customers and retailers alike faced numerous challenges last year, however, ranging from intermittent lockdowns to economic...
Hear that? It’s the sound of billions of dollars per quarter in sales that never materialize due to friction in the checkout process. Want to hear something better? Try this: for the first time in the four years since PYMNTS began tracking checkout conversion, eTailers...
Consumer spending hit a record $880 billion in Q4 2019, thanks to online sales making up 15 percent of total expenditure — higher than ever recorded — and smooth eCommerce checkouts. Retailers that sell products and services online have been slowly, but steadily, removing payment...
Self checkout can help speed transactions and limit shopping cart (and basket) abandonment. But Diebold Nixdorf's Carl von Sydow, director of self-service, tells PYMNTS merchants have to pay attention to what their stores' unique data is telling them -- which includes where to put the...
