Artificial intelligence (AI), in the form of predictive algorithms, has been around for a while. But while its impact has primarily been in the background of workflows, the emergence of generative AI has brought the technology’s impact starkly to the forefront of commerce, payments and...
Michael Haney, head of product strategy at Galileo Financial Technologies, said machine learning combined with the rise of generative artificial intelligence will usher in a new era of back-office productivity and ultimately transform how financial services organizations use data to deliver hyper-personalized experiences. The conversation...
Vlad Jovanovic, vice president of innovation at PSCU, told PYMNTS that credit unions will gain loyalty as they harness artificial intelligence to forge new use cases and personalized interactions with their retail and commercial clients. “The enterprises that invest in building new experiences today [with...
IKEA’s unique, maze-like retail format has consistently appealed to consumers worldwide. At the core of IKEA’s success lies its self-service and exploration model, where the stores serve as expansive showrooms, encouraging customers to navigate through various room displays. This hands-on experience enables shoppers to visualize...
Imagine a consumer attempting to make a purchase, only to get rejected at checkout. This was not because of money problems or fraud, but due to a false decline. These legitimate purchases mistakenly marked as fraudulent don’t only create friction in the payment process but...
Easy money attracts bad actors. In today’s increasingly digitized and borderless business landscape, the threat of attack has only grown more pointed. That’s why it is so important for banks and other financial institutions to ensure that their fraud and financial crime defense programs are...
New York Community Bancorp (NYCB) shares closed down 38% Wednesday (Jan. 31) following its announcement of a dividend cut and an unexpected loss. This news surprised investors who had considered NYCB one of the winners of the 2023 crisis that saw the downfall of Signature Bank,...
Temu reportedly spent $3 billion in 2023 on online advertising in the United States for its eCommerce marketplace. This move by Temu, which was introduced to the U.S. by Shanghai-based eCommerce giant PDD Holdings in September 2022, positions it as one of the largest online advertisers in the...
When it comes to rewards preferences, older generations tend to want to receive perks for their grocery and restaurant spending, but they don’t necessarily want to be rewarded for many other kinds of purchases. By the Numbers The PYMNTS Intelligence report “The Credit Economy: The...