May 09, 2023
Wendy’s Taps Google’s Conversational AI as Restaurants Automate the Drive-Thru
With the increasing consumer demand for convenient pickup options in the face of rapid restaurant price inflation, Wendy’s is boosting efficiency at its drive-thrus with the help of Google Cloud....
May 09, 2023
Delivery Versus Pickup Preference Comes Down to Money
Consumers face the choice between the effort to pick up and paying for bring-it-to-me convenience when buying goods. PYMNTS researched three categories — retail, restaurant meals and groceries — and...
May 08, 2023
Restaurants Split on Kiosks in Efforts to Boost Digital Efficiency
As consumers’ digital expectations come to influence how they engage with physical stores, restaurants are investing in new on-premises capabilities, but when it comes to self-service kiosks, major brands are...
May 04, 2023
Voice Commerce Takes Over the Restaurant Industry with Oracle, Uber
From Oracle to Uber, major technology companies are extending voice ordering’s reach in the restaurant industry. On Thursday (May 4), voice artificial intelligence (AI) company SoundHound announced a partnership with...
May 03, 2023
Popular Restaurants Using Aggregators Lose Key Loyalty Opportunities
With restaurant aggregator customers typically ordering from the same few spots, eateries are missing out on a valuable opportunity to build direct digital relationships with consumers. Research from PYMNTS’ study...
May 03, 2023
Kroger Teams with Uber Eats in Bid for Greater Share...
In an effort to embed its offerings more deeply in consumers’ day-to-day routines, The Kroger Co.is expanding its digital presence beyond grocery. The grocery giant announced Wednesday (May 3) the...
May 03, 2023
Taco Bell’s Tech Investments Yield 60% Digital Sales Boost
As restaurant brands look to drive digital adoption, Taco Bell has seen a major boost from investing in its ordering channels. Yum Brands, the parent company of Taco Bell, KFC,...
May 02, 2023
Time-Saving Incentives Will Help Restaurants Reach Gen Z, Millennials
Time is money. And, as noted in the PYMNTS collaboration with LendingClub, “New Reality Check: The Paycheck-to-Paycheck Report,” consumers representing the youngest two adult generations especially may be in short...
April 27, 2023
Domino’s Sees 13% Pickup Growth as Delivery Dips Amid Inflation
Domino’s pickup sales rise and delivery falls as consumers seek affordable restaurant options amid inflation. In recent years, the pizza quick-service restaurant (QSR) giant has been looking to encourage adoption...