experian health - Accessing Healthcare: Easing Digital Frictions In The Patient Journey - March 2022 - Discover how providers can ease consumer pain points in accessing digital healthcare channels

Accessing Healthcare: Easing Digital Frictions In The Patient Journey

NEW REPORT: Why Patient Portals Are Becoming Table Stakes to Consumers

Patient portals are now a must-have for providers — so much so that 61% of patients interested in using the tools say they would switch to a healthcare provider that offers one. For Accessing Healthcare: Easing Digital Frictions In The Patient Journey, a PYMNTS and Experian Health collaboration, PYMNTS surveyed 2,333 consumers to learn how healthcare providers can relieve digital pain points to offer improved patient care and satisfaction.

Inside the March Report

  • 27%: Share of patients who would use digital wallets to pay their healthcare providers if these options were available
  • 21%: Portion of digital-first patients who report difficulty obtaining accurate cost estimates for appointments
  • 44%: Share of patients who received test results from their last healthcare visit through a patient portal

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