The Digital Healthcare Gap: Streamlining The Patient Journey
One-Third Of Patients Would Use Healthcare Portals If They Had Access
Patient portals help healthcare providers streamline the medical journey for 2 out of 3 consumers — with the remaining third saying they would also use digital platforms if they had access. In “The Digital Healthcare Gap: Streamlining The Patient Journey, a collaboration with Experian Health, PYMNTS examines how healthcare providers are using new channels to improve care and drive engagement.
Inside the April Report
- 18%: Share of patients of hospital physicians who have used patient portals to fill out required forms
- 17%: Portion of urgent care patients who have used patient portals to schedule an appointment
- 43%: Share of patients of family practice doctors who have received test results via patient portals
