Checkout.com - Building A Better Online Checkout Experience: The Key Features That Matter Most To Consumers - September 2022 - The latest on the checkout frictions jeopardizing customer loyalty

Building A Better Online Checkout Experience: The Key Features That Matter To Customers

How Merchants Turn Deal Chasers Into Loyal Customers at Checkout 

More consumers chase deals than stay loyal to a merchant, especially now. “Building A Better Online Checkout Experience: The Key Features That Matter To Customers,” a PYMNTS and Checkout.com survey of 2,030 US consumers, zeros in on the 10 checkout features that could turn that around.

Inside the September Report

  • 27%: Portion of consumers who reported at least one transaction-related challenge during their most recent purchase at an online marketplace
  • 19%: Share of shoppers who encountered payment-processing challenges during their most recent checkout at a social media marketplace
  • 72%: Portion of customers who took advantage of the flexibility to use a preferred payment method during their most recent eCommerce checkout

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