The Strategic Role of the CFO

The Strategic Role of the CFO

NEW DATA: 96 Pct. Of CFOs Are Digitizing Payments To Improve Customer, Vendor Satisfaction

CFOs have a new take on the importance of digitizing payments flows — and it’s about the lifetime value of their customers. In The Strategic Role Of The CFO, PYMNTS surveyed CFOs at 400 U.S. firms and found that 96 percent of them are currently digitizing their AP and AR processes to improve customer and vendor satisfaction.

Inside the June report:

  • 93 percent: Share of U.S. CFOs who say they are currently digitizing their accounting operations
  • 96 percent: Share of CFOs who say they are digitizing AP and AR processes for their customers’ and vendors’ benefit
  • 57 percent: Share of CFOs who say their technology investments in AP and AR are about transformation rather than automation

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    The Strategic Role of the CFO Report