ACI - The Digital Payments Edge: How Utility Companies Can Succeed In The Digital Payments Revolution - April 2022 - Discover how utilities companies are investing in digitized payments platforms to cut costs and improve customer satisfaction

The Digital Payments Edge: How Utility Companies Can Succeed In The Digital Payments Revolution

Utilities Aim to Convert Final 25% of Customers to Digital Billing

After marshaling a major shift to digital payments during the pandemic, 100 utility billing and payments executives surveyed by PYMNTS said they’re digesting the change and moving on to the next phase. According to “The Digital Payments Edge: How Utility Companies Can Succeed In The Digital Payments Revolution,” a PYMNTS and ACI Worldwide collaboration, the focus now is on managing the volume, converting the stragglers, and striving to compete.

Inside the April Report

  • 58%: Portion of consumer finance and utility company billers who fear their employees lack the skills to complete digitization initiatives
  • 62%: Share of consumer finance and utility company billers who say digitization will help them boost revenue from their existing customer bases
  • 86%: Portion of consumer finance and utility company billers who expect payments digitization to help them gain customers

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    The Digital Payments Edge