FISPAN - Next-Gen Commercial Banking - March 2022 - Discover how offering smooth and remote onboarding for corporate clients helps banks stay competitive

Next-Gen Commercial Banking

PNC Bank: Process Automation Cuts Friction, Improves Commercial Client Onboarding

FIs face the daunting task of offering smooth, remote onboarding processes for commercial clients, but advanced technology can help. In the Next-Gen Commercial Banking Tracker, a PYMNTS and FISPAN collaboration, PNC Bank’s Lane Levengood explains how FIs can harness AI and process automation to improve the process.

Inside the March Tracker

  • An interview with Lane Levengood, director of strategy and planning for commercial banking for PNC Bank, about the challenges and importance of providing a satisfying and safe onboarding experience for new clients
  • The latest commercial banking ecosystem headlines, including how a seamless onboarding process can solidify banks’ customer relationships in digital channels and why a recent study shows a surge in businesses’ satisfaction with their payment processors, led by larger banks
  • PYMNTS Intelligence analyzing where banks fall short in terms of corporate customer onboarding and how they can invest in wholly digital processes and advanced technologies such as AI to keep the account-opening process smooth and satisfying

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