Verifi - Dispute-Prevention Solutions - May 2022 - Learn how merchants use third-part tools to combat fraud more effectively and resolve cardholder disputes

Dispute-Prevention Solutions: Third-Party Tools Limit Dispute-Related Losses

Report: Merchants Overestimate Their Own Dispute-Resolution Skills

New PYMNTS data show that 92% of merchants who outsource dispute resolution still kept their losses well below 1% of revenue. In “Dispute-Prevention Solutions: Third-Party Tools Limit Dispute-Related Losses,” a collaboration with Verifi, PYMNTS surveyed 301 merchants in four business categories to explore their management of disputed card transactions and their systems’ effectiveness at limiting fraud losses.

Inside The May Study

  • 62%: Share of merchants surveyed that incorrectly flag fraud customer disputes concerning a product that was never delivered
  • 27%: Share of merchants surveyed that say they overcount disputed transactions suspected of being fraudulent
  • 50%: Portion of merchants surveyed that say they are accurately tracking disputed transactions suspected of being fraudulent

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    Dispute-Prevention Solutions Report