The Digital Payments Edge: How Utility Companies Can Succeed In The Digital Payments Revolution

Utilities Aim to Convert Final 25% of Customers to Digital Billing After marshaling a major shift to digital payments during the pandemic, 100 utility billing and payments executives surveyed by PYMNTS said they're digesting the change and moving on to the next phase. According to “The Digital Payments Edge: How Utility Companies Can Succeed In The Digital Payments Revolution,” a PYMNTS and ACI Worldwide collaboration, the focus now is on managing the volume, converting the stragglers, and striving to compete.  
Inside the April Report
  • 58%: Portion of consumer finance and utility company billers who fear their employees lack the skills to complete digitization initiatives
  • 62%: Share of consumer finance and utility company billers who say digitization will help them boost revenue from their existing customer bases
  • 86%: Portion of consumer finance and utility company billers who expect payments digitization to help them gain customers

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    ACI Worldwide The Digital Payments Edge Series

    The Digital Payments Edge: How Consumer Finance Companies Can Succeed in the Digital Revolution
    The Digital Payments Edge: How Utilities And Consumer Finance Companies Can Enhance The Bill Payments Experience