Airbnb is building artificial intelligence into nearly every step of a trip, not just the chatbot. The company’s AI customer-service assistant now resolves nearly 45%...
Generative artificial intelligence (AI) can recommend a hotel, assemble an itinerary or suggest a cheaper travel date. It cannot independently guarantee inventory, calculate cancellation terms,...
Booking Holdings is seeing benefits from its investments in generative artificial intelligence and is continuing to expand its AI-powered capabilities across its operations, executives said...
Generative artificial intelligence enabled Booking Holdings to reduce its customer service costs year over year, even as the company handled 10% more bookings, Booking Holdings...
European regulators are reportedly preparing to examine Apple, Google and Microsoft’s financial fraud protections. The European Union wants to determine whether the three tech giants...
Online booking giants are reportedly taking steps to counter the encroachment of AI agents. As the Financial Times (FT) reported Tuesday (Sept. 9), this means forging partnerships...
Texas Attorney General Ken Paxton secured a $9.5 million settlement with Booking Holdings to resolve a lawsuit in which Paxton alleged that the online travel...
Booking Holdings CEO Glenn Fogel reportedly said that the United States needs to invest in passport and immigration booths at airports to help reverse a decline in foreign...