CarMax

CarMax Focuses on Seamless Customer Experience to Grow Loyalty
CarMax Focuses on Seamless Customer Experience to Grow Loyalty
September 26, 2024  |  Earnings

As CarMax adapts to a shifting automotive landscape, the company is focused on improving the customer experience to maintain its leadership as the nation’s largest...

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Online Auto Industry Stalls as Consumers Drive New Digital-First Experiences
Online Auto Industry Stalls as Consumers Drive New Digital-First Experiences
June 28, 2024  |  Retail

With consumers unwilling to trust eCommerce channels to complete their car-buying journeys, the online auto sales industry is seeing shifts. For instance, Bloomberg reported this...

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CarMax: Click-and-Mortar™ Vehicle Buying Is on the Rise
CarMax: Click-and-Mortar™ Vehicle Buying Is on the Rise
June 21, 2024  |  Earnings

The majority of consumers now seek out both digital and physical channels in their car buying journey, according to CarMax, and this omnichannel adoption continues...

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CarMax Deploys Tech to Gain Efficiency in Challenging Used-Car Market
CarMax Deploys Tech to Gain Efficiency in Challenging Used-Car Market
April 11, 2024  |  Retail

CarMax is deploying tech solutions to boost efficiency as it continues to deal with a tough environment for buying and selling used cars. “Fiscal 2024 was...

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CarMax Reports Shoppers ‘Staying on Sidelines’ Amid High Interest Rates
CarMax Reports Shoppers ‘Staying on Sidelines’ Amid High Interest Rates
September 28, 2023  |  Economy

Some would-be car buyers are putting off purchases due to higher interest rates, according to used auto retailer CarMax. They are “staying on the sidelines”...

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CarMax Results Show Car Affordability Still an Issue Amid Higher Rates
CarMax Results Show Car Affordability Still an Issue Amid Higher Rates
June 23, 2023  |  Earnings

The used vehicle market might be seeing improvement, but affordability remains elusive. CarMax posted first-quarter earnings results for fiscal year 2024 Friday (June 23) that showed a slowing...

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CarMax Leans Into Omnichannel, Credit and Digital Self-Service to Steer Tough Course
CarMax Leans Into Omnichannel, Credit and Digital Self-Service to Steer Tough Course
April 11, 2023  |  Earnings

The used car market is seeking stability against ongoing macro headwinds, as seen in the fiscal 2023 fourth-quarter performance of CarMax, the nation’s largest used...

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CarMax Expands Deployment of AI-Powered Vehicle Inspection Systems
CarMax Expands Deployment of AI-Powered Vehicle Inspection Systems
January 24, 2023  |  Artificial Intelligence

CarMax is rolling out artificial intelligence (AI)-powered vehicle inspection systems across its wholesale business. The used car retailer has partnered with AI technology company UVeye...

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CarMax Says Consumers Want to Buy, Finance and Sell Their Cars Online
CarMax Says Consumers Want to Buy, Finance and Sell Their Cars Online
December 28, 2022  |  eCommerce

Online car buying, where digital tools handle the tedious stuff, is remaking automotive checkout experiences. This was the takeaway from a conversation for PYMNTS’ Commerce...

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