customer satisfaction

Merchants Reap Economic Benefit of Co-Branded Store Card Momentum

Merchants Reap Economic Benefit of Co-Branded Store Card Momentum
Merchants Reap Economic Benefit of Co-Branded Store Card Momentum
April 12, 2023  |  Credit Cards

In 2023, store credit cards could significantly surge based on last year’s trends. A report by LendingTree revealed that 35% of Americans were likely to...

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Gap Partners With Optoro to Improve Returns Experience 
Gap Partners With Optoro to Improve Returns Experience 
March 28, 2023  |  Retail

As merchants begin to clamp down on returns, more brands are revisiting how they handle this inescapable aspect of eCommerce, with Gap the latest to...

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An Insider’s View on Managing Change for Digital-Everywhere Success
An Insider’s View on Managing Change for Digital-Everywhere Success
March 24, 2023  |  Banking

Consumers expect access to banking wherever they are, yet 37% want to retain access to physical branches, says Barb Jacklin, Wintrust senior vice president, head...

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Bank Customers Help Guide Transition to Digital-Everywhere Banking
Bank Customers Help Guide Transition to Digital-Everywhere Banking
March 23, 2023  |  Banking

Digital banks are gaining market share, especially among small business owners, freelancers and millennial customers. Increased security and the latest innovative features appeal to many...

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FinTech Issuers Promise Instant Payments, but Many Can’t Deliver
FinTech Issuers Promise Instant Payments, but Many Can’t Deliver
March 22, 2023  |  Money Mobility

Digital-first consumers increasingly power today’s economy, which makes money mobility a top requirement for any financial ser­vices provider. Prospective customers expect this ability, and the...

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PYMNTS Intelligence: Technology Can Help Restaurants Through the Current Crisis
PYMNTS Intelligence: Technology Can Help Restaurants Through the Current Crisis
March 10, 2023  |  ResTech

As many industries embraced modern payments systems and other digital capabilities in recent years, the restaurant industry largely lagged behind. This changed, however, during the pandemic as restaurants were...

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Kickfin CEO Says Digital Tipping and Instant Payouts Help Restaurants Fight Economic Headwinds
Kickfin CEO Says Digital Tipping and Instant Payouts Help Restaurants Fight Economic Headwinds
March 08, 2023  |  ResTech

The restaurant industry has had a rough go of it since COVID-19 hit. Due to pandemic-driven restrictions on in-person dining and related health concerns, restaurants...

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PYMNTS Intelligence: Streamlining Checkout Offers a Competitive Edge
PYMNTS Intelligence: Streamlining Checkout Offers a Competitive Edge
March 07, 2023  |  BNPL

The checkout is an influential part of the shopping experience, with 73% of consumers saying they will move their business elsewhere when a brand does not deliver...

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