customer satisfaction

Consumers Battle Subscription Friction As Fraud Scrutiny Tightens
Consumers Battle Subscription Friction As Fraud Scrutiny Tightens
November 19, 2018  |  Subscription Commerce

Subscription commerce stands as one of the hotter parts of retail, with companies such as Lyft launching subscription plans and other firms expanding their existing...

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SMBs Say Banks Don’t Appreciate Their Business
SMBs Say Banks Don’t Appreciate Their Business
October 29, 2018  |  Banking

A new survey has found that small businesses aren’t feeling the love from their banks. According to the J.D. Power 2018 U.S. Small Business Banking...

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Today In Data: Offering Faster And Cheaper By Building More Stable And Secure
Today In Data: Offering Faster And Cheaper By Building More Stable And Secure
July 25, 2018  |  Today In Data

Capturing customer loyalty is not easy thing when customers are a fickle and mobile group. Offering better pricing is always a good starting point, but consumers –...

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Today In Data: Easy On, Easy Off
Today In Data: Easy On, Easy Off
July 19, 2018  |  Today In Data

Easy to access on-ramps when a customer or business wants to try a product or service, and easy to find off-ramps when they are finished. It...

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Today In Data: VC For V-Cards, Auto Financing And Omnireadiness
Today In Data: VC For V-Cards, Auto Financing And Omnireadiness
February 23, 2018  |  Today In Data

Today in PYMNTS data, the digital food delivery industry is growing every day, firms are using venture capital funding to expand B2B virtual card solutions,...

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As Mobile Banking In Canada Grows, Overall Customer Satisfaction Declines
As Mobile Banking In Canada Grows, Overall Customer Satisfaction Declines
July 14, 2017  |  Banking

A new study by J.D. Power has found that while more Canadians are utilizing and happy with mobile banking, customer satisfaction with other banking channels...

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Aspect Software Chatbot, Agent Sync Achieves Customer Satisfaction
Aspect Software Chatbot, Agent Sync Achieves Customer Satisfaction
June 16, 2017  |  Retail

The age-old question of whether technology will replace human jobs has been a tough one to answer but hotly debated over the past few years....

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Data Enabler Startup ItsOn Brings Wireless Carriers Into The 21st Century
Data Enabler Startup ItsOn Brings Wireless Carriers Into The 21st Century
June 08, 2017  |  Mobile

Getting a cab or a meal, sending or receiving money, or shopping for a last-minute birthday gift: All of these everyday tasks are easy to...

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Automation Offers Hospitality Businesses Instant Control Over Customer Experience
Automation Offers Hospitality Businesses Instant Control Over Customer Experience
June 07, 2017  |  Innovation

Automation is giving hospitality businesses and the restaurant industry across the country instant control over internal processes, as well as the customer’s overall experience. Modern...

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