customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

How Software Can Help Airlines Rebook Passengers

How Software Can Help Airlines Rebook Passengers
How Software Can Help Airlines Rebook Passengers
July 31, 2018  |  Travel Payments

Airlines often have a tough time with an inconvenient yet necessary aspect of running their businesses — quickly moving passengers between flights. Whether airlines face...

READ MORE >
How ‘Butler Bells’ Improve Hospitality, Revenue In Restaurants, Hotels
How ‘Butler Bells’ Improve Hospitality, Revenue In Restaurants, Hotels
July 30, 2018  |  Retail

Restaurants and hotels are taking a new approach to helping guests order a new round or ask for a check: They are turning to digital...

READ MORE >
Hotel, Banking Customers Embrace SoftBank’s Humanoid Robot, Pepper
Hotel, Banking Customers Embrace SoftBank’s Humanoid Robot, Pepper
July 30, 2018  |  Artificial Intelligence

Imagine you were traveling on business and you just arrived into town and had an emergency. Your luggage was sent to the wrong city or...

READ MORE >
Consumers’ (Shifting) Expectations To Self-Service Retail
Consumers’ (Shifting) Expectations To Self-Service Retail
July 11, 2018  |  Self-Service Retail

Self-service checkout technology is transforming the way Americans think about customer service. Get the Full Story Complete the form to unlock this article and enjoy...

READ MORE >
The More Things Change…
The More Things Change…
July 09, 2018  |  Today In Data

Everyone remembers the adage: The more things change, the more they remain the same. Though much has changed in the digital age, much does remain...

READ MORE >
The Warranty As An eCommerce Plug-In
The Warranty As An eCommerce Plug-In
July 09, 2018  |  Retail

Retailers face a challenge when it comes to offering warranties for their customers: A warranty program can take months to set up and launch. But...

READ MORE >
Walmart Names Ex-Amex Exec As Chief Customer Officer
Walmart Names Ex-Amex Exec As Chief Customer Officer
July 03, 2018  |  Retail

As competition makes it challenging for retailers to retain customers, Walmart has created a new position of chief customer officer, which will be responsible for...

READ MORE >
Five At Five: Facebook Grants More Data Access
Five At Five: Facebook Grants More Data Access
July 02, 2018  |  News

Welcome to Five at Five, your daily look at the freshest payments and commerce news. Coverage includes the latest on Facebook’s data-sharing policies, along with...

READ MORE >