customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

(source: investopedia.com)

Walmart Can’t Seem To Stop Customer Service Complaints
Walmart Can’t Seem To Stop Customer Service Complaints
February 24, 2016  |  Retail

If you ask its customers, they do not come first at Walmart, and, therefore, the world’s largest retailer ranks last in their opinion when it...

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United Travelers Can Use Miles To Pay For Wi-Fi
United Travelers Can Use Miles To Pay For Wi-Fi
November 20, 2015  |  News

United Airlines is working hard to scrub off its infamous title of America’s worst airline for customer satisfaction by re-purposing some of its offerings. This...

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