customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Softbank Debuts New Solution To Easily Program Pepper The Robot

Softbank Debuts New Solution To Easily Program Pepper The Robot
Softbank Debuts New Solution To Easily Program Pepper The Robot
May 02, 2017  |  Innovation

Softbank has debuted Promoter, a browser-based solution that lets anyone customize Pepper the robot’s movements. Get the Full Story Complete the form to unlock this...

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Cross-Channel Customer Service Is Lacking Quality
Cross-Channel Customer Service Is Lacking Quality
April 28, 2017  |  Consumer Insights

When it comes to customer service, it turns out companies are lacking in their cross-channel service. Get the Full Story Complete the form to unlock...

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LiveWorld Enables Human + Chatbot Cooperation
LiveWorld Enables Human + Chatbot Cooperation
April 21, 2017  |  Retail

If the recent news from Facebook’s F8 developer conference is any indication, the future of online communication between businesses and consumers will occur more often...

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Uber Of X: Zeel Is The Uber Of Massages
Uber Of X: Zeel Is The Uber Of Massages
April 19, 2017  |  Gig Economy

At the end of a long day or after a particularly strenuous workout, sometimes a hot bath or a massage can be just what the...

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Pegasystem Aims To Evolve Chatbots With Pega Intelligent Virtual Assistant
Pegasystem Aims To Evolve Chatbots With Pega Intelligent Virtual Assistant
April 19, 2017  |  Chatbots

Pegasystems, the software company, announced Tuesday (April 18) the launch of Pega Intelligent Virtual Assistant, an artificial intelligence-powered (AI) bot that turns applications into smart...

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Wells Fargo Announces Messenger Chatbot Plans
Wells Fargo Announces Messenger Chatbot Plans
April 19, 2017  |  Chatbots

Wells Fargo recently announced plans to test a chatbot for Facebook Messenger — the latest in a recent string of payments providers and financial institutions...

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Chatbot Tracker: Are Payments The Missing Link To Chatbot Success?
Chatbot Tracker: Are Payments The Missing Link To Chatbot Success?
April 18, 2017  |  Chatbots

As the saying goes, money makes the world go around. The same can be said for the potential future success of chatbots. Get the Full...

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Mi-Room Hotel Mobile Ordering Service Launches
Mi-Room Hotel Mobile Ordering Service Launches
April 12, 2017  |  Mobile

The perks of staying at a hotel range from turndown service to spas, heated pools and any meal delivered directly to the room at any...

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