customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

For Better Or Worse, Customer Service IS The Brand

For Better Or Worse, Customer Service IS The Brand
For Better Or Worse, Customer Service IS The Brand
July 26, 2017  |  Retail

A good product at a good price: that used to be the recipe for a good brand. But a third ingredient in retail is quickly...

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GIZGO Is Leading The Table-Side Power Source Charge
GIZGO Is Leading The Table-Side Power Source Charge
July 18, 2017  |  ResTech

What’s worse than having your phone die at dinner? Literally nothing. How will you Instagram your meal? How will you call an Uber home? What...

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As Mobile Banking In Canada Grows, Overall Customer Satisfaction Declines
As Mobile Banking In Canada Grows, Overall Customer Satisfaction Declines
July 14, 2017  |  Banking

A new study by J.D. Power has found that while more Canadians are utilizing and happy with mobile banking, customer satisfaction with other banking channels...

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AI Use at Walmart Boosts eCommerce Numbers
AI Use at Walmart Boosts eCommerce Numbers
July 12, 2017  |  Retail

Brick-and-mortar stores are dropping like flies, but one chain is not going down without a fight. Get the Full Story Complete the form to unlock...

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Understaffed Starbucks Hits A Nerve
Understaffed Starbucks Hits A Nerve
July 10, 2017  |  Retail

Over the past few years, retail coffee chain Starbucks has implemented a mobile order-ahead option to expedite service and improve consumer engagement. The goal was to make...

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Malls Challenge eCommerce Era With Costly Upgrades
Malls Challenge eCommerce Era With Costly Upgrades
July 06, 2017  |  Retail

With the vast number of bankruptcy filings and department store closure announcements over the past year, it’s safe to say the retail industry has taken...

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The End Of The Uber Experience?
The End Of The Uber Experience?
July 05, 2017  |  Ridesharing

Friction is something that I talk and write about a lot. Its abundance in payments and commerce is what inspires innovators to challenge a friction-filled...

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Aspect Software Chatbot, Agent Sync Achieves Customer Satisfaction
Aspect Software Chatbot, Agent Sync Achieves Customer Satisfaction
June 16, 2017  |  Retail

The age-old question of whether technology will replace human jobs has been a tough one to answer but hotly debated over the past few years....

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