Source: investopedia.com
Tencent’s WeBank, China’s first internet-only bank, is banking on artificial intelligence to improve customer service, reported CNBC. According to the report, citing Yang Qiang, an...
Suffering from unexpected technical issues with web sales, firms from Shutterfly to Lenox found themselves sending apology emails to customers over Cyber Monday sales that...
The rate of contact center fraud has skyrocketed recently, growing by 350 percent during the past four years. For call centers, dealing with this growing...
Brighterion CEO Akli Adjaoute says there’s only one measure of AI’s true potential: When the tech is adaptive enough to understand that John at 23...
Nordstrom is making holiday shopping less stressful by offering early-bird pickup and round-the-clock curbside service. From December 3 through 24, shoppers can come to any...
Google has acquired customer service automation startup Onward for an undisclosed sum. According to reports, Onward Co-founders Rémi Cossart and Pramod Thammaiah, as well as...
Walmart has announced it’s expanding it virtual reality (VR) employee training and development program to its more than 1 million associates in the U.S. Starting...
Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. By...
Outside the southeastern United States, Publix is neither a household name, nor an everyday experience. A highly regional grocery store chain, it’s only known in...