Source: investopedia.com
You know the old adage: a customer who has a bad experience with customer service does not need to be motivated to communicate with others...
Revolut, the U.K. FinTech, has more than double the complaints from customers that rival Monzo received during the years between 2015 and 2018. The Financial...
The crux of the Payments and The Platform Economy Playbook is that with 162 million workers in the U.S. and Europe currently involved with the...
Digital banking is not the main element that drives consumers toward using a credit union. According to the Credit Union Innovation Playbook, a PYMNTS and...
Technology may be changing, but the level of service consumers want from businesses is not. With a growing number of consumers around the globe now...
The future of customer service will include humans and robots working in cahoots. The future of Mastercard — and its issuers and merchants — includes a...
The robots are coming, and they are going to take our jobs. A simplification, perhaps — but if one were looking for the simplest statement...
Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space....
In a report that studied the impact of artificial intelligence (AI) on retail, Juniper Research estimates that retail sales stemming from interactions with chatbots are...