customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Credit Unions’ Digital Future: More Like YouTube, Less Like Online Banking

Credit Unions’ Digital Future: More Like YouTube, Less Like Online Banking
Credit Unions’ Digital Future: More Like YouTube, Less Like Online Banking
May 23, 2019  |  Credit Unions

Digital banking is not the main element that drives consumers toward using a credit union. According to the Credit Union Innovation Playbook, a PYMNTS and...

READ MORE >
Why AI Could Be Fashion Rental Platforms’ Next Big Thing
Why AI Could Be Fashion Rental Platforms’ Next Big Thing
May 23, 2019  |  Platform Payments

Technology may be changing, but the level of service consumers want from businesses is not. Get the Full Story Complete the form to unlock this...

READ MORE >
A Look Into The Future Of Payments And Commerce
A Look Into The Future Of Payments And Commerce
May 17, 2019  |  Today In Data

The future of customer service will include humans and robots working in cahoots. The future of Mastercard — and its issuers and merchants — includes a...

READ MORE >
Customer Service’s Future: Humans And Machines In Cahoots
Customer Service’s Future: Humans And Machines In Cahoots
May 16, 2019  |  Artificial Intelligence

The robots are coming, and they are going to take our jobs. A simplification, perhaps — but if one were looking for the simplest statement...

READ MORE >
Is Social Banking the Key to FIs Capturing Gen Z?
Is Social Banking the Key to FIs Capturing Gen Z?
May 15, 2019  |  Banking

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

READ MORE >
Sales From Chatbots Could Reach $112B By 2023
Sales From Chatbots Could Reach $112B By 2023
May 10, 2019  |  Retail

In a report that studied the impact of artificial intelligence (AI) on retail, Juniper Research estimates that retail sales stemming from interactions with chatbots are...

READ MORE >
Google Debuts Virtual Phone Agent For SMBs
Google Debuts Virtual Phone Agent For SMBs
May 02, 2019  |  Google

Google has announced the launch of CallJoy, a cloud-based phone agent that allows small business owners to measure, improve and automate customer service. Get the Full...

READ MORE >
Three Metrics CUs Can Use To Retain Members
Three Metrics CUs Can Use To Retain Members
April 30, 2019  |  Credit Unions

Credit unions (CUs) are a popular alternative to traditional banks, with 5,613 CUs in operation as of January 2019, and 195,000 new memberships added in...

READ MORE >