(source: investopedia.com)
Consumers aren’t just using financial apps to check on their last five transactions or send and receive payments. They are increasingly turning to their smartphones...
Walmart announced Tuesday (December 4) a new in-store app that gives Walmart store associates immediate access to Walmart.com, so they can help customers select, order...
Despite any possible reservations early on, large financial institutions (FIs) now appear to be going all in on Open Banking, with plans to introduce new...
Tencent’s WeBank, China’s first internet-only bank, is banking on artificial intelligence to improve customer service, reported CNBC. According to the report, citing Yang Qiang, an...
Suffering from unexpected technical issues with web sales, firms from Shutterfly to Lenox found themselves sending apology emails to customers over Cyber Monday sales that...
The rate of contact center fraud has skyrocketed recently, growing by 350 percent during the past four years. For call centers, dealing with this growing...
Brighterion CEO Akli Adjaoute says there’s only one measure of AI’s true potential: When the tech is adaptive enough to understand that John at 23...
Nordstrom is making holiday shopping less stressful by offering early-bird pickup and round-the-clock curbside service. From December 3 through 24, shoppers can come to any...
Google has acquired customer service automation startup Onward for an undisclosed sum. According to reports, Onward Co-founders Rémi Cossart and Pramod Thammaiah, as well as...