customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

(source: investopedia.com)

Customer Service’s Future: Humans And Machines In Cahoots
Customer Service’s Future: Humans And Machines In Cahoots
May 16, 2019  |  Artificial Intelligence

The robots are coming, and they are going to take our jobs. A simplification, perhaps — but if one were looking for the simplest statement...

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Is Social Banking the Key to FIs Capturing Gen Z?
Is Social Banking the Key to FIs Capturing Gen Z?
May 15, 2019  |  Digital Banking

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space....

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Sales From Chatbots Could Reach $112B By 2023
Sales From Chatbots Could Reach $112B By 2023
May 10, 2019  |  Retail

In a report that studied the impact of artificial intelligence (AI) on retail, Juniper Research estimates that retail sales stemming from interactions with chatbots are...

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Google Debuts Virtual Phone Agent For SMBs
Google Debuts Virtual Phone Agent For SMBs
May 02, 2019  |  Google

Google has announced the launch of CallJoy, a cloud-based phone agent that allows small business owners to measure, improve and automate customer service. “With CallJoy, small...

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Three Metrics CUs Can Use To Retain Members
Three Metrics CUs Can Use To Retain Members
April 30, 2019  |  Credit Unions

Credit unions (CUs) are a popular alternative to traditional banks, with 5,613 CUs in operation as of January 2019, and 195,000 new memberships added in...

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Smart Agents Are AI’s DNA — Here’s Why
Smart Agents Are AI’s DNA — Here’s Why
April 19, 2019  |  Innovation

Inspiration comes from anywhere and everywhere, and that goes for digital innovation in payments and commerce. Just ask Akli Adjaoute, CEO of Brighterion (a Mastercard company), who recently spoke...

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The Kinder, Gentler AI-Powered Call Center
The Kinder, Gentler AI-Powered Call Center
March 19, 2019  |  call center commerce

When it comes to interacting with call centers, consumers have become increasingly comfortable with automation. In fact, customers are starting to chafe at traditional authentication...

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IKEA Tests Subscriptions In The Sharing Economy Age
IKEA Tests Subscriptions In The Sharing Economy Age
February 06, 2019  |  Retail

Brick-and-mortar retailers are reinventing their business models amid changes in consumer preferences and the emergence of the sharing economy. IKEA, which is known for selling...

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How Betterment Is Using AI, Automation For Better Customer Engagement
How Betterment Is Using AI, Automation For Better Customer Engagement
February 06, 2019  |  call center commerce

Catering to the needs of tech-savvy consumers means providing customer service that’s quick and adaptive, regardless of the channel. Automation, artificial intelligence (AI) and similar...

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