Source: investopedia.com
National Returns Day, which is Jan. 2, is expected to break records for the seventh consecutive year, UPS said in a press release on Thursday...
Criminals get into the holiday spirit, too. For instance, they know how to talk in friendly, polite terms to overworked and often-frustrated customer service representatives...
Challenger banks with a couple of operating years behind them are beginning to get a taste of the problems they handed to legacy banking institutions....
After two years at the world’s largest retailer, Bonobos founder Andy Dunn is leaving Walmart in early 2020, Reuters reported on Thursday (Dec. 12). Dunn...
We operate more than a few high-powered, data-supported crystal balls here at PYMNTS, and one of the things we have learned about the future of...
Almost everyone has experienced a quick food run that turned into a 45-minute ordeal, but such delays are bad news for both quick-service restaurants (QSRs)...
Software-as-a-Service (SaaS) support platforms have more to worry about than solving customer service problems — they must manage the backlash when interrupted subscription payments shut...
Israel-based hybrid chatbot startup Servicefriend was acquired by Facebook to build customer service bots for its planned digital wallet Calibra, reports said on Saturday (Sept....