Sections
Kount
-
2.8KMobile Order AheadMobile Order-Ahead, With Some Substitutions
Along with taking food orders from various eateries, mobile order aggregators are taking something else — flak — over commissions and fees...
-
2.3KMobile Order AheadHow Fraudsters Create New Schemes With Social Engineering
Fraud is a perennial concern for quick-service restaurants (QSRs), and digital channels open ample new avenues for cybercrime, with hackers targeting restaurants...
-
1.6KMerchant InnovationKount Control Aims To Cut Account Takeover Fraud
With a new solution announced Tuesday (March 17), identity trust and digital fraud protection firm Kount seeks to help people avoid the...
-
1.6KMobile Order AheadWhy Intuitive Apps Require More Than Slick Interfaces
Ordering apps have become ubiquitous among large quick-service restaurants (QSRs), making it difficult to stand out from the pack. But one complication...
-
4.1KMobile Order AheadQdoba’s Upgraded App Leaves No Reward Point Behind
Mobile order-ahead is growing faster than ever before, with digital ordering and delivery having grown 300 percent faster than in-store dining since...
-
1.6KRestaurant innovationMobile Order-Ahead Feeds Restaurant Sector
“I don’t know. What do you feel like eating?” That ping-ponging Q&A session often seems like a riddle designed to make hungry...
-
1.6KMobile Order AheadDeep Dive: QSRs Leverage AI To Fight ATOs And Credential Stuffing
Restaurants are diving head first into digital innovations, such as mobile ordering and rewards programs. These merchants have always been vulnerable to...
-
1.5KMobile Order AheadHow P.F. Chang’s Keeps Its App Offerings Safe And Secure
While third-party delivery apps can boost sales and name recognition, many restaurants are eschewing them in favor of proprietary apps. This switch...
-
4.5KMobile Order AheadHow P.F. Chang’s Keeps Customer Data Under (Lettuce) Wraps
The mobile order-ahead market continues to expand its footprint, growing by 23 percent over the past four years and now accounting for...
-
2.3KFraud PreventionKount Launches AI-Driven Email Identity Tool
Fraud prevention and identity verification firm Kount is launching Email First Seen, a tool that serves as an indicator of email trust,...
-
3.1KMobile Order AheadMobile Order-Ahead’s Mindset Shift
Consumers have somewhat of a fickle relationship with security when it comes to transactions. Most report that they want security, and they are...
-
4.8KAuthenticationWhy The Cyberfraud Fight Needs A Trusted Identity Reset
The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. Consumers...
-
3.5KArtificial IntelligenceKount Launches AI Solution For Real-Time Identity Trust
Fraud prevention firm Kount is introducing the Identity Trust Global Network for the establishment of real-time identity trust using artificial intelligence (AI),...
-
1.9KMobile Order AheadThe Mobile Order-Ahead Craving Is Insatiable
Ever imagine that people would be ordering airline food, for pickup or delivery, to enjoy at home? Sounds like late-night comedy, but...
-
3.0KSecurity & FraudDeep Dive: Coupon Fraud Chows Down On QSR Profits
Coupons are time-tested ways for quick-service restaurants (QSRs) and other eateries to attract new customers. A study from Publishers Clearing House found...
-
6.1KRestaurant innovationWhat Domino’s Mobile Slice Says About The New QSR World
It’s been quite a ride for Domino’s over the last decade or so. The pizza chain has transformed itself from a spot...
-
2.2KMobile Order AheadDomino’s Mobile Order-Ahead 2.0: How Voice, 5G Can Deliver
Domino’s was one of the first innovators on the digital ordering scene, debuting order trackers and store locators with consumers in 2007....
-
4.9KMobile Order AheadDomino’s Mobile Order-Ahead 2.0: How Voice, 5G Can Deliver
Mobile order-ahead services are being used for more functions than ever, and beyond simply ordering and paying for food. Forty-two percent of...
-
5.5KSecurity & FraudThe Three Things QSRs Need To Know About Order Ahead
That mobile order ahead has rapidly changed the entire landscape for quick-service restaurants (QSRs) is undeniable. One can see it in the...
-
1.7KMobile Order AheadMobile Order-Ahead Delivered The Goods In 2019
“It was the best of times, it was the worst of times.” That famous literary opener could apply to the mobile order-ahead...
-
2.6KMobile Order AheadDeep Dive: How QSRs Can Curb Chargeback Woes
Bank and credit card chargebacks are valuable tools, keeping consumers safe from credit card thieves, hackers and unscrupulous merchants. The Truth in...
-
2.5KMobile Order AheadCaribou Coffee Doubles Down On Customer-Driven Mobile Innovations
Coffee chains have been on the cutting edge of mobile order-ahead, offering generous loyalty incentives and lightning-fast pickup. But staying competitive means...
-
5.0KMobile Order AheadCaribou Coffee Spills The Beans On Customer Loyalty In The Mobile Age
Consumers’ preference for mobile order-ahead is now driving how physical restaurants are designed and renovated. Nowhere is this change more pronounced than...
-
3.5KMobile PaymentsMobile Order-Ahead: It’s What’s For Dinner
In the mobile order-ahead space, consumers are not getting what they ordered – and that doesn’t mean burgers or salads. What consumers...
-
3.8KSecurity & FraudWhy Securing Digital Transactions Is On Every Merchant’s Wish List
While dealing with fraud has always been a cost of doing business for merchants, the digital age has changed the game in...
-
2.9KMobile Order AheadDeep Dive: How Gift Cards Become Grift Cards For QSRs
Gift cards are a popular revenue stream for quick-service restaurants (QSRs), largely for the same reasons they are popular among retail businesses...
-
2.2KMobile Order AheadHow Wahlburgers Hangs Tough On Fraud
Wahlburgers is one of the latest entrants in mobile order-ahead, launching its WahlClub mobile app two months ago across 19 states. But...
-
4.1KMobile Order AheadHow Wahlburgers Keeps Fraud Off The Order-Ahead Menu
Mobile order-ahead has had an outsized impact on the entire restaurant industry, with a recent study finding that only 15 percent of...
-
3.9KFraud PreventionQSRs Fight Back Against Friendly Fraud
Over the last several decades, issuers and card networks have worked hard to educate consumers on a single point: If a fraudster...
-
5.6KFraud PreventionHow Handy Uses Data To Find Fraudsters Before They Strike
Fraudsters are constantly reinventing their approach to schemes, putting businesses and eCommerce merchants in a precarious position of responding to constantly-evolving fraud...
-
3.7KFraud PreventionWhy Friendly Fraud Is Anything But Friendly
While there is little good to be said about criminal fraudsters who plague merchants by stealing credentials to snag goods with absolutely...
-
5.9KSecurity & FraudWhy Online Retail Fraud Is On the Rise
Amazon has struggled with preventing counterfeit goods from infiltrating its marketplace. In the company’s ongoing efforts to prevent fraud on its site, Amazon announced...
-
4.1KMobile Order AheadDeep Dive: Why Friendly Fraud Is Anything But Friendly
A top priority among quick-service restaurants (QSRs) is protecting against bad actors who can make off with untold sums if left...
-
4.0KSecurity & FraudKount Launches Solution To Protect Businesses From Friendly Fraud
Digital fraud prevention company Kount is rolling out a complete solution to protect companies from criminal and friendly fraud, the firm announced...
-
3.0KMobile Order AheadHow FanFood Brings Mobile Ordering To Sports And Concerts
Sports arenas are embracing mobile ordering to help consumers skip long concession lines, and avoid missing out on the action. Yet, offering...
-
4.8KMobile Order AheadTrending: Mobile Order-Ahead Takes The Field
New complexities and frictions are emerging every day as the mobile order-ahead industry continues to grow. One of the hotter flashpoints of...
-
3.6KRetailSurvey: US Retailers Face Fraud, Currency Barriers In Global Online Sales
A new survey has found that the biggest obstacles hindering online retailers from doing business abroad is fraud prevention, and currency and...
-
4.4KSecurity & FraudCould DoorDash Data Breach Stoke Mobile Ordering Fears?
Another day, another data breach – at least it seems that way sometimes. The latest involves DoorDash, and reportedly impacted around 4.9...
-
3.1KMobile Order AheadDeep Dive: How Artificial Intelligence Makes QSRs Smarter
AI and ML are some of today’s most hotly discussed technologies, sparking both optimism about a future less reliant on human labor...
-
3.3KMobile Order AheadInside Dunkin’s AI-Powered Mobile Ordering App
From adding new payment options to integrating loyalty and rewards, Dunkin' has taken many approaches to improve its mobile ordering program. But...
-
6.1KMobile Order AheadHow Dunkin’ Uses AI For Order Ahead Analytics
Digital food ordering is more popular than ever, with restaurant delivery expected to grow at three times the rate of on-site dining...
-
3.3KMobile Order AheadDeep Dive: How QSRs Protect Their Loyalty Programs
Rewards and loyalty programs are becoming more and more popular among QSRs looking to encourage customers to make return visits so they...
-
3.4KMobile Order AheadHow Chipotle Rewards Customers, Not Hackers
Chipotle was among the first QSRs to launch mobile ordering in 2009 and recently expanded its digital offerings to include a loyalty...
-
7.1KMobile Order AheadHow Chipotle Is Keeping Rewards Out Of The Hands Of Hackers
Mobile order-ahead apps are becoming more and more popular among quick-service restaurants (QSRs), and many eateries are turning to loyalty and rewards...
-
6.1KQSR & MobileHow QSRs Need To Use Technology To Make Experiences Safe, Not Just Smarter
That the average experience in a quick-service restaurant (QSR) has been greatly enhanced by the addition of mobile technology is almost inarguable....
-
2.8KMobile Order AheadDeep Dive: Voice Assistant Technology For Mobile Order-Ahead
Voice-activated food ordering was once limited to the realm of science fiction. Captain Jean-Luc Picard of “Star Trek: The Next Generation” was...
-
9.1KMobile Order AheadHow Joe Coffee Brings Mobile Order-Ahead To Independent Coffee Shops
Mobile order-ahead and rewards programs are immense sales drivers for Starbucks, Dunkin’ and other large coffee chains. But the resources required to...
-
5.1KSecurity & FraudWhat QSRs Can Learn From The 7-Eleven Japan Hack
It’s pretty much a given these days that – more or less – a business is nothing without a robust mobile experience...
-
4.9KMobile Order AheadThe Rise Of The QSR Rewards Aggregator
Mobile order-ahead is showing no signs of slowing down, with restaurant delivery expected to grow three times faster than dine-in between 2018...
-
6.7KFraud PreventionAI That ‘Thinks’ Like A Fraud Analyst
Businesses evolve and so does fraud. The data is out there to help separate good transactions from bad, but not all data...
