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Mobile Order AheadNew Report: Why Taco Bell Says Personalization Is The Key To Acing The Mobile Order Ahead Experience
Quick-service restaurants (QSRs) and others in the food service space are rapidly adjusting their operations during the pandemic, with many implementing new...
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Fraud PreventionWhy Fighting Fraud Means Looking Beyond The Transaction
Consumers’ commerce patterns have been very much upended in the past few months and shifted heavily to digital. On the upside, this...
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Mobile Order AheadQSRs Battle Fake Reviews With ID Tools
Americans are dining out again in many cities, albeit on a very limited test basis, as individual U.S. states reopen restaurants according...
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Mobile Order AheadDeep Dive: The Importance Of Fighting Fake Restaurant Reviews And Social Media Fraud
Social media engagement plays a central role in modern restaurants’ daily business, with eateries using platforms like Facebook, Twitter and Instagram to...
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Mobile Order AheadNew Report: How Fake Reviews Hurt Restaurants’ Mobile Ordering Volumes
The COVID-19 pandemic has throttled restaurants’ revenues as social distancing protocols, stay-at-home orders and dine-in bans have forced eateries to rely solely...
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Security & FraudHow COVID-19 Complicates SCA Compliance For eCommerce Players Worldwide
The world of payments processing will be a very different place by the end of 2020 than it was at the beginning...
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Fraud PreventionQSR Orders Have Gone Digital And Fraudsters Want A Piece Of The Pie
If you were to hop into a time machine and take a look at the quick-service restaurant (QSR) space a mere five...
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Mobile Order AheadMobile Order-Ahead With Extra Fraud Fighting, Coming Up
False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly...
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Mobile Order AheadDeep Dive: How AI, ML Can Harness Dynamic Rules To Improve QSR Fraud Detection And Reduce False Positives
Mobile ordering fraud is a constant struggle for QSRs, with bad actors leveraging account takeovers (ATOs) and social engineering to steal money...
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Mobile Order AheadQSRs Face The Dual Challenges Of Digital Fraud And Third-Party Competition
Restaurants face a tough fight, with a mere 40 percent survival rate in their first year. That fight is becoming more challenging...
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Mobile Order AheadChronic Tacos On Using AI To Fight COVID-Related Fraud
The COVID-19 pandemic is affecting industries around the world, but few have been hit as hard as restaurants. Social distancing and stay-at-home...
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Fraud PreventionSecuring The Growing Digital Opportunity
People have been talking about the world “going digital” for the last decade, and anticipating the arrival of a digital-first world. But...
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Mobile Order AheadDeep Dive: How QSRs Can Prevent ATOs With MFA, AI
There is a multitude of fraud concerns that keep quick-service restaurant (QSR) owners up at night, but account takeovers (ATOs) are one...
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Mobile Order AheadHow QSRs Are Handling Social Distancing, Fraud Uptick
The dine-in bans brought about by the COVID-19 pandemic are not only devastating the revenues of small quick-service restaurants (QSR) chains, but...
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Mobile Order AheadSocial Distancing And Account Takeovers — COVID-19’s Impact On QSRs
The mobile ordering industry has steadily gained steam, with nearly 50 million consumers expected to be using food delivery apps by next...
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Fraud PreventionSecuring The New Commerce Normal
For all that has changed dramatically in the last several weeks due to the coronavirus pandemic, consumers are still looking for the...
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Fraud PreventionShutting The Front Door On Online Fraudsters
Building a secure customer journey is always a bit of a balancing act. It has to be secure first and foremost, particularly...
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Security & FraudBuilding The Biggest Wall Around Logins Only Makes Good Customers Mad
The goal for any security platform aiming to enable digital commerce is as simple in concept as it is incredibly difficult to...
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Mobile Order AheadMobile Order-Ahead, With Some Substitutions
Along with taking food orders from various eateries, mobile order aggregators are taking something else — flak — over commissions and fees...
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Mobile Order AheadHow Fraudsters Create New Schemes With Social Engineering
Fraud is a perennial concern for quick-service restaurants (QSRs), and digital channels open ample new avenues for cybercrime, with hackers targeting restaurants...
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Merchant InnovationKount Control Aims To Cut Account Takeover Fraud
With a new solution announced Tuesday (March 17), identity trust and digital fraud protection firm Kount seeks to help people avoid the...
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Mobile Order AheadWhy Intuitive Apps Require More Than Slick Interfaces
Ordering apps have become ubiquitous among large quick-service restaurants (QSRs), making it difficult to stand out from the pack. But one complication...
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Mobile Order AheadQdoba’s Upgraded App Leaves No Reward Point Behind
Mobile order-ahead is growing faster than ever before, with digital ordering and delivery having grown 300 percent faster than in-store dining since...
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Restaurant innovationMobile Order-Ahead Feeds Restaurant Sector
“I don’t know. What do you feel like eating?” That ping-ponging Q&A session often seems like a riddle designed to make hungry...
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Mobile Order AheadDeep Dive: QSRs Leverage AI To Fight ATOs And Credential Stuffing
Restaurants are diving head first into digital innovations, such as mobile ordering and rewards programs. These merchants have always been vulnerable to...
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Mobile Order AheadHow P.F. Chang’s Keeps Its App Offerings Safe And Secure
While third-party delivery apps can boost sales and name recognition, many restaurants are eschewing them in favor of proprietary apps. This switch...
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Mobile Order AheadHow P.F. Chang’s Keeps Customer Data Under (Lettuce) Wraps
The mobile order-ahead market continues to expand its footprint, growing by 23 percent over the past four years and now accounting for...
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Fraud PreventionKount Launches AI-Driven Email Identity Tool
Fraud prevention and identity verification firm Kount is launching Email First Seen, a tool that serves as an indicator of email trust,...
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Mobile Order AheadMobile Order-Ahead’s Mindset Shift
Consumers have somewhat of a fickle relationship with security when it comes to transactions. Most report that they want security, and they are...
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AuthenticationWhy The Cyberfraud Fight Needs A Trusted Identity Reset
The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. Consumers...
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Artificial IntelligenceKount Launches AI Solution For Real-Time Identity Trust
Fraud prevention firm Kount is introducing the Identity Trust Global Network for the establishment of real-time identity trust using artificial intelligence (AI),...
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Mobile Order AheadThe Mobile Order-Ahead Craving Is Insatiable
Ever imagine that people would be ordering airline food, for pickup or delivery, to enjoy at home? Sounds like late-night comedy, but...
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Security & FraudDeep Dive: Coupon Fraud Chows Down On QSR Profits
Coupons are time-tested ways for quick-service restaurants (QSRs) and other eateries to attract new customers. A study from Publishers Clearing House found...
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Restaurant innovationWhat Domino’s Mobile Slice Says About The New QSR World
It’s been quite a ride for Domino’s over the last decade or so. The pizza chain has transformed itself from a spot...
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Mobile Order AheadDomino’s Mobile Order-Ahead 2.0: How Voice, 5G Can Deliver
Domino’s was one of the first innovators on the digital ordering scene, debuting order trackers and store locators with consumers in 2007....
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Mobile Order AheadDomino’s Mobile Order-Ahead 2.0: How Voice, 5G Can Deliver
Mobile order-ahead services are being used for more functions than ever, and beyond simply ordering and paying for food. Forty-two percent of...
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Security & FraudThe Three Things QSRs Need To Know About Order Ahead
That mobile order ahead has rapidly changed the entire landscape for quick-service restaurants (QSRs) is undeniable. One can see it in the...
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Mobile Order AheadMobile Order-Ahead Delivered The Goods In 2019
“It was the best of times, it was the worst of times.” That famous literary opener could apply to the mobile order-ahead...
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Mobile Order AheadDeep Dive: How QSRs Can Curb Chargeback Woes
Bank and credit card chargebacks are valuable tools, keeping consumers safe from credit card thieves, hackers and unscrupulous merchants. The Truth in...
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Mobile Order AheadCaribou Coffee Doubles Down On Customer-Driven Mobile Innovations
Coffee chains have been on the cutting edge of mobile order-ahead, offering generous loyalty incentives and lightning-fast pickup. But staying competitive means...
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Mobile Order AheadCaribou Coffee Spills The Beans On Customer Loyalty In The Mobile Age
Consumers’ preference for mobile order-ahead is now driving how physical restaurants are designed and renovated. Nowhere is this change more pronounced than...
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Mobile PaymentsMobile Order-Ahead: It’s What’s For Dinner
In the mobile order-ahead space, consumers are not getting what they ordered – and that doesn’t mean burgers or salads. What consumers...
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Security & FraudWhy Securing Digital Transactions Is On Every Merchant’s Wish List
While dealing with fraud has always been a cost of doing business for merchants, the digital age has changed the game in...
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Mobile Order AheadDeep Dive: How Gift Cards Become Grift Cards For QSRs
Gift cards are a popular revenue stream for quick-service restaurants (QSRs), largely for the same reasons they are popular among retail businesses...
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Mobile Order AheadHow Wahlburgers Hangs Tough On Fraud
Wahlburgers is one of the latest entrants in mobile order-ahead, launching its WahlClub mobile app two months ago across 19 states. But...
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Mobile Order AheadHow Wahlburgers Keeps Fraud Off The Order-Ahead Menu
Mobile order-ahead has had an outsized impact on the entire restaurant industry, with a recent study finding that only 15 percent of...
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Fraud PreventionQSRs Fight Back Against Friendly Fraud
Over the last several decades, issuers and card networks have worked hard to educate consumers on a single point: If a fraudster...
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Fraud PreventionHow Handy Uses Data To Find Fraudsters Before They Strike
Fraudsters are constantly reinventing their approach to schemes, putting businesses and eCommerce merchants in a precarious position of responding to constantly-evolving fraud...
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Fraud PreventionWhy Friendly Fraud Is Anything But Friendly
While there is little good to be said about criminal fraudsters who plague merchants by stealing credentials to snag goods with absolutely...
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Security & FraudWhy Online Retail Fraud Is On the Rise
Amazon has struggled with preventing counterfeit goods from infiltrating its marketplace. In the company’s ongoing efforts to prevent fraud on its site, Amazon announced...
