loyalty

Loyalty programs are structured marketing strategies designed by merchants to encourage customers to continue to shop at or use the services of businesses associated with each program.

Triple and Banyan Partner to Enable Item-Level Card-Linked Offers
Triple and Banyan Partner to Enable Item-Level Card-Linked Offers
April 20, 2023  |  Loyalty & Rewards

Triple and Banyan have partnered to enable item-level card-linked offers. With this collaboration, Triple’s card-linked offer platform will integrate Banyan’s stock keeping unit (SKU) data...

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UK Retailers Step Up Rewards to Help Shoppers Navigate Inflation
UK Retailers Step Up Rewards to Help Shoppers Navigate Inflation
April 18, 2023  |  Loyalty & Rewards

As Brits try to cut back on spending and expenses amid the ongoing cost-of-living crisis and double-digit food inflation, U.K. grocers are under pressure to...

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Tesco Offers 90 Million Personalized Coupons to Maintain Customer Loyalty
Tesco Offers 90 Million Personalized Coupons to Maintain Customer Loyalty
April 13, 2023  |  Earnings

As inflation ate into Tesco’s profits, the grocer’s couponing efforts helped keep customers coming back. The British multinational grocery giant shared in its financial results...

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Smaller Retailers Without Rewards Programs Risk Losing Inflation-Weary Customers 
Smaller Retailers Without Rewards Programs Risk Losing Inflation-Weary Customers 
March 17, 2023  |  Loyalty & Rewards

Everyone loves a bargain, but small- and medium-sized business (SMB) retailers have been pulling back from promotional codes and rewards recently. As noted in proprietary...

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Back to Basics: Retail’s Customer Service Improvement Mandate
Back to Basics: Retail’s Customer Service Improvement Mandate
March 08, 2023  |  Retail

Brands may be best suited to remember the golden rule as consumers vent their frustrations online. As reported by The Wall Street Journal Tuesday (March...

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Grocers’ Most Loyal Customers Are Those Who Engage Digitally
Grocers’ Most Loyal Customers Are Those Who Engage Digitally
March 07, 2023  |  Consumer Insights

As grocers look to maintain customer loyalty amid inflation, PYMNTS research reveals digital is key. The Context Digital channels are key to grocers’ ability to...

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Expedia Group Leans Into Frequent Travelers After Q4 Travel Disruptions
Expedia Group Leans Into Frequent Travelers After Q4 Travel Disruptions
February 09, 2023  |  Travel Payments

Making a powerful case for loyalty, Expedia Group is focusing on growing its mix of loyalty members and app users who book at higher levels...

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Chipotle Smartens Rewards With Personalized Perks to Prevent Inflationary Trade-Down
Chipotle Smartens Rewards With Personalized Perks to Prevent Inflationary Trade-Down
February 07, 2023  |  ResTech

With inflation-concerned consumers minding their restaurant spending, Chipotle is getting smarter with its rewards. The fast-casual giant, which has nearly 3,200 locations across five countries,...

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Consumer Education Reaps Loyalty Benefits for Financial Institutions
Consumer Education Reaps Loyalty Benefits for Financial Institutions
January 09, 2023  |  Financial Inclusion

Financial institutions have an opportunity to provide customers with the financial literacy tools they want. January is Financial Wellness Month, and as inflation continues to...

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