Foot traffic is flat as digital dominates top-line growth. Purchases are shifting from individual brands to marketplaces. Mobile influences the purchasing and ordering process, regardless...
Airlines, hotels and homesharing platforms need strategies to satisfy the travel needs of four generations of jetsetters, each with different payment and booking preferences. This...
Financial institutions (FIs) are facing an all too familiar challenge: Customers and clients are increasingly demanding fast, data-rich products and services, yet their legacy core...
Speed, scale and engagement — if you say it a few times, really get your vocal cords and mouth into the exercise, there’s a certain...
It’s that time of year when restaurants must shine and make some serious scratch. We are not just talking about the holiday season in general,...
Online firms and their banking partners have both the means and motives to stop fraudsters from accessing personal information, but today’s connected economy encompasses markets...
Coffee chains have been on the cutting edge of mobile order-ahead, offering generous loyalty incentives and lightning-fast pickup. But staying competitive means constant adjustment to...
Consumers’ preference for mobile order-ahead is now driving how physical restaurants are designed and renovated. Nowhere is this change more pronounced than in the coffee...