Sections
McDonald’s
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EarningsMcDonald’s Reports Sales Slipped In May
All but 5 percent of McDonald’s restaurants are open, but that has done little to improve sales. The fast food leader reported...
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EarningsWhat McDonald’s Figures Tell Us About Restaurants’ Road To Recovery
As the world’s largest quick-service restaurant (QSR) chain, McDonald’s has unsurprisingly been hit hard by coronavirus-related shutdowns. The firm reported Tuesday (June...
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RetailMcDonald’s Readies For Reopening
McDonald’s Corp. has provided its restaurant owners with a 59-page dine-in reopening guide that requires everything from cleaning bathrooms every half-hour to...
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CryptocurrencyStarbucks Among 19 Firms Trialing China’s Digital Yuan
The People’s Bank of China (PBOC) is launching a pilot program to trial its new digital currency yuan with 19 local businesses,...
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CoronavirusCOVID-19 Update: JPMorgan Chase Works To Bring Staffers Back Onsite; McDonald’s Aims To Open Dining Rooms Again Slowly
Businesses from banks to quick-service restaurants (QSRs) are taking steps to bring workers and diners back into their buildings. Here are the...
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Mobile Order AheadDeep Dive: How QSRs Can Prevent ATOs With MFA, AI
There is a multitude of fraud concerns that keep quick-service restaurant (QSR) owners up at night, but account takeovers (ATOs) are one...
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CoronavirusMcDonald’s, Franchisees At Odds Over Deferred Fees, Worker Protection
McDonald’s Corp. put a kibosh on a request by its more than 1,600 franchisees which own and operate nearly all of the...
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RetailMcDonald’s Sales Drop; CEO Takes 50 Pct. Pay Cut
Not surprisingly, McDonald’s Corp. posted a dive in sales for the first quarter as its stores closed and the company relied on...
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CoronavirusFood Focus Shifts To Takeout, Delivery; McDonald’s, Doordash To Help Franchisees, Workers; Blue Apron Stock Up
The dining industry — from quick-service restaurants (QSRs) to on-demand delivery platforms — is making preparations to contend with the coronavirus. Here...
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Data DiveData Dive, The Bad, The Worse And The Ugly Edition: Store Closures, Coronavirus And Bitcoin
There was lots to watch in the world of payments and commerce last week, with red flags flown in physical retail, international...
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DeliveryJust Eat To Rival Uber Eats For McDonald’s UK Orders
Delivery service Uber Eats no longer has exclusive rights to McDonald’s deliveries in the U.K., according to CNN Business. The company now...
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InternationalChinese Consumers Shut Their Wallets In Face Of Coronavirus
Businesses in China are bracing for the fallout from the coronavirus outbreak, causing both Disney and McDonald’s to shutter over the Lunar...
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Restaurant innovationSmart Kiosks: The Key To QSR Loyalty?
It’s among the most successful businesses in human history, but even mighty McDonald’s can make a colossal blunder. People were not lovin’...
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Restaurant innovationCustomer-Facing Technologies Spice Up The QSR Space
Three words are driving dramatic technological changes in the fast food space: quality, convenience and speed. QSR customers expect quality food and...
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Commerce ConnectedThis Week In Payments: Feeding The Hunger For Innovation, Sometimes Literally
The payments and commerce ecosystem got busy getting busy this week as the first full week of 2020 kicked off the press...
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Restaurant innovationMcDonald’s Continues Digital Push With Dedicated Team
McDonald’s, with an increasing focus on digital initiatives and new technologies to sell food, has created a digital customer engagement team, according...
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RetailWhy QSRs Are Growing Digital Investments With Mobile, Partnerships
As consumers can have their favorite foods delivered to them with a tap of an app, quick-service restaurants (QSRs) are taking note...
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Restaurant innovationDeep Dive: Serving Up Better Customer Service With Enhanced CRM
Almost everyone has experienced a quick food run that turned into a 45-minute ordeal, but such delays are bad news for both...
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Restaurant innovationInside Chipotle’s Decade Of Digital-First Ordering Innovation
A convenient and seamless ordering experience from online and mobile channels is essential for restaurant customers. Quick-service restaurants (QSRs) have heard the...
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CashMcDonald’s Kiosks Useless To 8.4M Unbanked US Households
Fast food giant McDonald’s is facing backlash over its push to install touch-screen kiosks in a majority of its stores, according to...
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Restaurant innovationNew Formats Deliver For Food Ordering
For quick-service restaurants (QSRs), tried and true practices might not be cutting it anymore. Drive-thrus, practically invented by QSRs, are having trouble...
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RetailWhy The QSR Drive-Thru Is Fueling Retail Innovation
Retail technology is undergoing big changes in the restaurant world, and that includes the drive-thru. New data via PYMNTS research has troubling...
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Restaurant innovationTrending: Malibu Poke Gets Personal With Facial Recognition To Order, Pay
U.S. consumers are increasingly turning to digital technology to place food orders. A recent study found online food delivery orders increased nearly...
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PersonnelMcDonald’s CEO Ousted Over Relationship With Staffer
McDonald’s has fired its chief executive officer because of a consensual relationship he had with an employee. The fast food giant announced...
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RetailWhy Mobile Order-Ahead Is A Sure Bet For Most QSRs
If Q3 2019 quick-service restaurant (QSR) earnings are any indication, restaurants’ rush to digital and mobile ordering is benefiting many — but...
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EarningsChipotle Drives Digital To Q3 Wins
Get ready for more digital drive-throughs in the world of quick-service restaurants (QSRs). That was one of the main messages on Tuesday...
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RetailMcDonald’s Misses Q3 Earnings Estimates Amid Delivery Push
As the quick-service restaurant (QSR) company aims to bring in more diners, McDonald’s is reaching for price increases and deals. It used promotions,...
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Mobile Order AheadDeep Dive: How Artificial Intelligence Makes QSRs Smarter
AI and ML are some of today’s most hotly discussed technologies, sparking both optimism about a future less reliant on human labor...
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RetailVoice Recognition Could Take A Bigger Role In Retail
Voice recognition could soon play a bigger role in retail — especially in the world of quick service restaurants. That’s the signal sent...
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RetailRetail Pulse: Target Prepares For Holiday Orders; McDonald’s To Acquire Apprente
Brick-and-mortar retailers are doubling down on digital as they look to staff their stores for the busy holiday shopping season. Target, for...
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Restaurant innovationMobile Loyalty Success Hinges On More Than Just Points
Last week, Grubhub announced its new loyalty program, a rewards aggregator called “Perks.” Grubhub offers deals from participating restaurants like Taco...
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McDonald’s To Acquire Conversational Tech Company Apprente
To grow its presence in the Bay Area and integrate teams with advanced technology skills into its business, McDonald’s Corporation announced an...
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DeliveryGrubhub Partners With McDonald’s In NYC
McDonald’s and Grubhub have announced a new partnership to begin expanding McDelivery to approximately 500 restaurants in the NYC and tri-state area....
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Automated RetailTrending: The New Face Of Kiosk Retail
Supermarkets are turning to automated solutions to help them meet customers’ demands for rapid in-store shopping and delivery. Grocery chain Giant Eagle,...
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Merchant InnovationQSRs Supersize Their Digital Ante
The second quarter of 2019 showed that the QSR digital and mobile innovation push has gained more fuel. Starbucks, McDonald’s, Dunkin and...
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RetailMcDonald’s Sales Grow Globally With Digital Efforts
With new digital ordering capabilities and store improvements, McDonald’s said sales grew globally in the latest quarter: Same-store growth of 6.5 percent...
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Partnerships / AcquisitionsMcDonald’s Ends Exclusive Deal With Uber Eats; Starts DoorDash Partnership
McDonald’s has added DoorDash as a delivery partner, ending its exclusivity with Uber Eats, according to a report by CNBC. Uber Eats...
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RetailMajor Restaurant Chains Push For Lower Delivery Rates
In an online food delivery service market that is becoming more crowded, some of the largest operators of restaurants are renegotiating with...
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BrexitWhen Brexit Literally Turned Into A Food Fight
Usually, when a situation is described as a food fight, the term is used in a colorful way. Adults, after all, do...
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MobileWhat It Takes To Succeed In Mobile Order-Ahead Apps
Mobile food ordering has become a crowded space. What was once a niche activity has transformed into commonplace behavior. The space isn’t...
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RetailWhen Loyalty Is The Key Differentiator For QSR Apps
With the help of mobile order-ahead technology, diners can make their selections at quick-service restaurants (QSRs) before stepping into a physical location....
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DeliveryMcDonald’s Bails On Uber Eats Exclusivity Deal
McDonald’s is looking to make more money for its franchisees by renegotiating the terms of its exclusive delivery deal with Uber Eats,...
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Digital PaymentsAlipayHK And McDonalds Hong Kong Team Up For In-App Payment
AlipayHK, a mobile payment system in Hong Kong, has partnered with McDonald’s to offer payment on the McDonald’s app on smartphones, the...
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RetailMcDonald’s Curtails Late-Night Menu
In a move that could lead to faster service and make it easier for staff to work the night shift, McDonald’s is...
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RetailRetail Pulse: Domino’s Opens 10,000th International Store; McDonald’s Buys Dynamic Yield
American quick-service restaurants (QSRs) are growing in markets around the world that are thousands of miles away from the United States. News...
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RetailWhy Restaurants Are All In On Kiosks, AI Tech
To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. The...
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InnovationQSRs Get Smarter With The Help Of AI
Back in the day fast food and other QSR operations were not exactly known as centers of cutting-edge technology. Now QSR operations...
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Partnerships / AcquisitionsMcDonald’s Buys AI-Personalization Company Dynamic Yield
Dynamic Yield, the artificial intelligence powered personalization platform operator, announced it is being acquired by fast-food chain McDonald’s. In a blog post,...
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RetailWhy Brick-And-Mortar Merchants Are Tapping Into Unattended Retail
To help meet customer expectations in the digital age, retailers have to know who their shoppers are and what they want. While...
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RetailTaco Bell: Kiosks, The Ticket To QSR Order Customization
To help modernize its restaurants and provide new ordering experiences to its diners, Taco Bell is bringing new technology into its brick-and-mortar...
