Sections
McDonald’s
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1.4KRestaurant innovationDeep Dive: Serving Up Better Customer Service With Enhanced CRM
Almost everyone has experienced a quick food run that turned into a 45-minute ordeal, but such delays are bad news for both...
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3.7KRestaurant innovationInside Chipotle’s Decade Of Digital-First Ordering Innovation
A convenient and seamless ordering experience from online and mobile channels is essential for restaurant customers. Quick-service restaurants (QSRs) have heard the...
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1.4KCashMcDonald’s Kiosks Useless To 8.4M Unbanked US Households
Fast food giant McDonald’s is facing backlash over its push to install touch-screen kiosks in a majority of its stores, according to...
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2.2KRestaurant innovationNew Formats Deliver For Food Ordering
For quick-service restaurants (QSRs), tried and true practices might not be cutting it anymore. Drive-thrus, practically invented by QSRs, are having trouble...
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2.1KRetailWhy The QSR Drive-Thru Is Fueling Retail Innovation
Retail technology is undergoing big changes in the restaurant world, and that includes the drive-thru. New data via PYMNTS research has troubling...
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3.3KRestaurant innovationTrending: Malibu Poke Gets Personal With Facial Recognition To Order, Pay
U.S. consumers are increasingly turning to digital technology to place food orders. A recent study found online food delivery orders increased nearly...
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2.0KPersonnelMcDonald’s CEO Ousted Over Relationship With Staffer
McDonald’s has fired its chief executive officer because of a consensual relationship he had with an employee. The fast food giant announced...
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2.7KRetailWhy Mobile Order-Ahead Is A Sure Bet For Most QSRs
If Q3 2019 quick-service restaurant (QSR) earnings are any indication, restaurants’ rush to digital and mobile ordering is benefiting many — but...
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3.3KEarningsChipotle Drives Digital To Q3 Wins
Get ready for more digital drive-throughs in the world of quick-service restaurants (QSRs). That was one of the main messages on Tuesday...
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2.3KRetailMcDonald’s Misses Q3 Earnings Estimates Amid Delivery Push
As the quick-service restaurant (QSR) company aims to bring in more diners, McDonald’s is reaching for price increases and deals. It used promotions,...
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2.6KMobile Order AheadDeep Dive: How Artificial Intelligence Makes QSRs Smarter
AI and ML are some of today’s most hotly discussed technologies, sparking both optimism about a future less reliant on human labor...
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2.4KRetailVoice Recognition Could Take A Bigger Role In Retail
Voice recognition could soon play a bigger role in retail — especially in the world of quick service restaurants. That’s the signal sent...
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2.0KRetailRetail Pulse: Target Prepares For Holiday Orders; McDonald’s To Acquire Apprente
Brick-and-mortar retailers are doubling down on digital as they look to staff their stores for the busy holiday shopping season. Target, for...
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2.9KRestaurant innovationMobile Loyalty Success Hinges On More Than Just Points
Last week, Grubhub announced its new loyalty program, a rewards aggregator called “Perks.” Grubhub offers deals from participating restaurants like Taco...
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McDonald’s To Acquire Conversational Tech Company Apprente
To grow its presence in the Bay Area and integrate teams with advanced technology skills into its business, McDonald’s Corporation announced an...
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2.2KDeliveryGrubhub Partners With McDonald’s In NYC
McDonald’s and Grubhub have announced a new partnership to begin expanding McDelivery to approximately 500 restaurants in the NYC and tri-state area....
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5.9KAutomated RetailTrending: The New Face Of Kiosk Retail
Supermarkets are turning to automated solutions to help them meet customers’ demands for rapid in-store shopping and delivery. Grocery chain Giant Eagle,...
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4.9KMerchant InnovationQSRs Supersize Their Digital Ante
The second quarter of 2019 showed that the QSR digital and mobile innovation push has gained more fuel. Starbucks, McDonald’s, Dunkin and...
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5.0KRetailMcDonald’s Sales Grow Globally With Digital Efforts
With new digital ordering capabilities and store improvements, McDonald’s said sales grew globally in the latest quarter: Same-store growth of 6.5 percent...
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3.3KPartnerships / AcquisitionsMcDonald’s Ends Exclusive Deal With Uber Eats; Starts DoorDash Partnership
McDonald’s has added DoorDash as a delivery partner, ending its exclusivity with Uber Eats, according to a report by CNBC. Uber Eats...
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6.1KRetailMajor Restaurant Chains Push For Lower Delivery Rates
In an online food delivery service market that is becoming more crowded, some of the largest operators of restaurants are renegotiating with...
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2.5KBrexitWhen Brexit Literally Turned Into A Food Fight
Usually, when a situation is described as a food fight, the term is used in a colorful way. Adults, after all, do...
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2.5KMobileWhat It Takes To Succeed In Mobile Order-Ahead Apps
Mobile food ordering has become a crowded space. What was once a niche activity has transformed into commonplace behavior. The space isn’t...
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2.5KRetailWhen Loyalty Is The Key Differentiator For QSR Apps
With the help of mobile order-ahead technology, diners can make their selections at quick-service restaurants (QSRs) before stepping into a physical location....
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7.6KDeliveryMcDonald’s Bails On Uber Eats Exclusivity Deal
McDonald’s is looking to make more money for its franchisees by renegotiating the terms of its exclusive delivery deal with Uber Eats,...
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5.2KDigital PaymentsAlipayHK And McDonalds Hong Kong Team Up For In-App Payment
AlipayHK, a mobile payment system in Hong Kong, has partnered with McDonald’s to offer payment on the McDonald’s app on smartphones, the...
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4.4KRetailMcDonald’s Curtails Late-Night Menu
In a move that could lead to faster service and make it easier for staff to work the night shift, McDonald’s is...
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4.5KRetailRetail Pulse: Domino’s Opens 10,000th International Store; McDonald’s Buys Dynamic Yield
American quick-service restaurants (QSRs) are growing in markets around the world that are thousands of miles away from the United States. News...
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4.5KRetailWhy Restaurants Are All In On Kiosks, AI Tech
To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. The...
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5.4KInnovationQSRs Get Smarter With The Help Of AI
Back in the day fast food and other QSR operations were not exactly known as centers of cutting-edge technology. Now QSR operations...
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7.6KPartnerships / AcquisitionsMcDonald’s Buys AI-Personalization Company Dynamic Yield
Dynamic Yield, the artificial intelligence powered personalization platform operator, announced it is being acquired by fast-food chain McDonald’s. In a blog post,...
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7.1KRetailWhy Brick-And-Mortar Merchants Are Tapping Into Unattended Retail
To help meet customer expectations in the digital age, retailers have to know who their shoppers are and what they want. While...
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5.1KRetailTaco Bell: Kiosks, The Ticket To QSR Order Customization
To help modernize its restaurants and provide new ordering experiences to its diners, Taco Bell is bringing new technology into its brick-and-mortar...
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6.2KResTechUS Restaurants Face Tough 2019
U.S. restaurant chains dealt with slow-growing sales and lower demand among consumers during 2018 — and more pain is expected in the...
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5.8KRetail2018 Recap: The Year In ResTech Innovations
It has been a year of innovations for quick-service restaurants (QSRs), with chains rolling out new digital technologies to help diners order...
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5.4KRetailFive Ways QSRs Are Driving Digital Innovation
New technology continues to change the way consumers order and pay for quick-service restaurant (QSR) food: Kiosks and online ordering, among other...
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3.9KRetailQSRs Serve Diners With Mobile Innovation
Diners are embracing connected devices in their everyday lives, especially when it comes to food. To order meals from their favorite quick-service...
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5.3KB2B PaymentsFleetcor Beats The Street In Q3, Launches McDonald’s Contactless Payments Collab
Commercial fleet payments solution provider Fleetcor once again beat Wall Street expectations when it reported its 2018 third quarter earnings data Tuesday...
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6.2KRetailMcDonald’s Beats Q3 Estimates Amid Kiosk, Delivery Initiatives
With kiosks and delivery services helping to boost check sizes, among other factors, McDonald’s beat earnings and revenue estimates for the third...
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3.2KRetailMcDonald’s McGold Card Promotes Online Ordering
To help drive customers to its online ordering system, McDonald’s is rolling out a free food “for life” promotion. The winner will score...
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5.7KDeliveryStarbucks-Alibaba Deal Does Coffee Runs In Reverse
Talk about interesting delivery mashups: Starbucks and Alibaba partner to enable the delivery of Starbucks products to Chinese consumers as part of...
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3.7KRetailRetail Pulse: Brookstone Files For Bankruptcy; Kroger Launches New Delivery Service
Brookstone, a specialty retailer known for massage chairs and gadgets, used to be a must-see mall retailer. But shopping malls aren’t nearly...
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McDonald’s ‘MacCoin’ Promotion Celebrates A Milestone
To celebrate the 50th anniversary of the Big Mac, McDonald’s is rolling out a MacCoin. The coin will be available to customers...
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4.7KRetailWhy Publicity Stunts Go Wrong So Easily
When planning a large-scale marketing push or publicity stunt, it can be easy to overlook the fact that getting attention is hard,...
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11.1KRetailSelf-Service Kiosks Boost Consumer Spending By 30 Percent
With the introduction of kiosks, quick-service restaurants (QSRs) are speeding up the traditional ordering process. But these devices can do more than...
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12.8KPayments InnovationAmazon Restaurants, Big Threat Or Essential Lifeline?
The restaurant industry today is a study in contradictions. Census data tells us that roughly 44 percent of what consumers spend on...
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4.6KRetailTime To Write The Obituary For The Fast Food Worker?
The future is coming to McDonald’s and, according to recent reports, that future is going to look a lot like self-service order kiosks....
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13.4KResTechIntroducing Chicken McChoices: McDonald’s Gets Aggressive On Kiosk Strategy
McDonald’s has not had an easy road. It had to continually rebrand itself to keep up with changing consumer sensibilities around health....
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5.2KNewsFive At Five: McDonald’s, Uber Eats Team Up For Breakfast
Welcome to Five at Five, your late look at the payments and commerce news you might have missed. Today’s stories focus on...
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3.3KDeliveryMcDonald’s Testing Out Breakfast Catering In Florida
McDonald’s is testing out a breakfast catering service in Central Florida in an attempt to compete with eateries like Panera Bread. According...
