Pandenomics®

The impact of the COVID-19 global pandemic on consumer and merchant behavior and the shift to a digital-first world. Pandenomics® is a research and analytic framework for measuring the shift away from the physical world to a digital-first experience and for profiling the characteristics of these digital shifters as consumers place an increasing priority on preserving their health and safety as a result of COVID-19, and that of their family and loved ones, on the decisions they make about doing business in the physical world.
BNPL Snowballs Through The COVID Economy
BNPL Snowballs Through The COVID Economy
July 28, 2020  |  Buy Now Pay Later

Payments choice is akin to a streaming music service: If you don’t like one selection, skip to a better one. It’s utterly consumer-centric – which,...

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Deep Dive: How Banks Are Responding To The COVID-19 Crisis And Beyond
Deep Dive: How Banks Are Responding To The COVID-19 Crisis And Beyond
July 24, 2020  |  Digital-First Banking

The way banks and their customers are coping with the new realities brought on by the COVID-19 pandemic could be a bellwether for the future...

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How The COVID-19 Pandemic Could Lead To A Permanent Shift In Digital Banking
How The COVID-19 Pandemic Could Lead To A Permanent Shift In Digital Banking
July 23, 2020  |  Digital-First Banking

Six out of 10 customers don’t plan to return to bank branches after the COVID-19 pandemic recedes, instead favoring digital banking. But simply offering digital...

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Deep Dive: How The COVID-19 Pandemic Is Moving SMB Lending, Disbursements Away From Paper Checks
Deep Dive: How The COVID-19 Pandemic Is Moving SMB Lending, Disbursements Away From Paper Checks
July 07, 2020  |  Disbursements

The small- to medium-sized business (SMB) lending industry is used to adaptation, especially since the 2008 financial crisis, when legacy financial institutions (FIs) began pulling...

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How Hot Head Burritos Is Addressing COVID-19 By Reassessing Customer Experience
How Hot Head Burritos Is Addressing COVID-19 By Reassessing Customer Experience
June 19, 2020  |  Restaurant innovation

Bringing back guests who’ve had a less-than-satisfactory restaurant experience has taken a whole new level of importance during the COVID-19 outbreak. In this month’s Order...

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How Fake Reviews Undermine Restaurants’ COVID-19 Responses
How Fake Reviews Undermine Restaurants’ COVID-19 Responses
June 15, 2020  |  Mobile Order Ahead

A third of consumers refuse to order from a restaurant that rates less than four stars on online review websites. Too often, unfortunately, reviews listed...

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How The COVID-19 Pandemic Is Driving Remote Online Notarization’s Adoption
How The COVID-19 Pandemic Is Driving Remote Online Notarization’s Adoption
June 10, 2020  |  Authentication

House hunters have been able to virtually tour prospective properties for years, but ID verification mandates in different states still often required in-person real estate...

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The EU’s COVID-19 Contactless Limit — Too Little, Too Late?
The EU’s COVID-19 Contactless Limit — Too Little, Too Late?
June 05, 2020  |  Bank Regulation

Financial institutions (FIs) in the European Union (EU) and the United Kingdom are still thinking positively about open banking even as the COVID-19 pandemic creates...

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Deep Dive: How The COVID-19 Pandemic Is Pushing Digital Healthcare Disbursements Adoption
Deep Dive: How The COVID-19 Pandemic Is Pushing Digital Healthcare Disbursements Adoption
June 04, 2020  |  Disbursements

Healthcare providers were facing problems with slow, disorganized disbursements before COVID-19 shook the industry to its core. There was already disparity in how patients were...

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