The world is full of inefficiencies, some more grating than others – such as B2B transactions’ ongoing reliance on paper for payments to the ongoing “tax” fraudsters and...
New technologies bring new opportunities to serve consumers, and retailers are offering their customers more digital options than ever to meet their wants and needs....
While pricing is the battleground retailers often prefer to fight on, the race to the bottom isn’t really the way to consumers’ hearts. Price has...
Where there are underserved consumers looking to enter the digital ecosystem, there are innovators big (and, in some cases, very big) and small looking to serve them. But...
With new risks come new solutions, and banks are taking this approach to data security: They are adopting technologies such as biometric authentication to protect sensitive information....
Consumers, as it turns out, like to be able to do for themselves whenever easily possible. Online or in the real world, while shopping for goods or ordering...
While children are sitting in schools studying the “real” three Rs (reading, writing and arithmetic), payments peeps will be looking at the local version: risk,...
The world is a rapidly changing place for payments – consumer payments, B2B payments, cross-border payments. We are very much not in Kansas anymore when it...
The good news about modern digital customers, particularly younger ones, is their consistent willingness to try new things, such as new stores and new delivery experiences. Novelty has...