From speakers to cars to video game consoles, it feels like every device is becoming a connected device. The opportunities that come along with that...
Keeping consumers happy enough to make them loyal customers is no easy task, particularly as the list of things they are looking for in a...
The world going into holiday 2018 is a very different place than it was even a year ago – though the changes may not be...
Call centers are facing the potential of fraud from inside and outside their facilities, and they are taking multi-pronged approaches to tackle these security challenges. At the...
While giving the customer what they want is always advisable, knowing exactly what it is can be challenging, as needs depend greatly on context. Some things are always...
It’s not an easy thing to build a loyal customer base, and keep it that way. Just ask the team at Walmart, as it fights...
In what has been — historically speaking — the blink of an eye, mobile phones have gone from zero to nearly ubiquitous in a remarkably short time. Today, more than 5 billion people on...
One out of every 10 Starbucks orders goes through its mobile app – and though Starbucks is more successful than your average player with mobile,...
When it comes to interior design or spicing your Thanksgiving turkey, there is something to be said for a “less is more” aesthetic. But in...