PYMNTS eBook

Billtrust CFO Says More Automation Doesn’t Always Mean More Cash
Billtrust CFO Says More Automation Doesn’t Always Mean More Cash
November 02, 2026  |  Opinion

Automation and cash generation aren’t the same, Billtrust Chief Financial Officer David Zwick writes in a new PYMNTS eBook, “Payments Leaders Rethink What Works in 2026.”...

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Payments Leaders Say What Changed Their Minds in 2026
Payments Leaders Say What Changed Their Minds in 2026
October 28, 2026  |  Payments Innovation

The most useful thing an executive learns all year may be that a familiar measure of success is pointing in the wrong direction. Faster customer...

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From AI Assistants to Operational Agents: Where Issuers Can Act Now
From AI Assistants to Operational Agents: Where Issuers Can Act Now
August 14, 2026  |  Opinion

Success with agentic AI will depend on how well banks redesign their operational foundations, Thales Head of AI-Driven Operations Platform Amélie Tournant Fourel writes in a...

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Billtrust CTO Says a 1% AI Error Rate Can Create 100 Problems a Day
Billtrust CTO Says a 1% AI Error Rate Can Create 100 Problems a Day
August 13, 2026  |  Opinion

Clean data, strong governance and meaningful human oversight are essential to agentic AI, Billtrust Chief Technology Officer John Landy writes in a new PYMNTS eBook, “Building...

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WEX Turns a Three-Person Team Into an AI Blueprint
WEX Turns a Three-Person Team Into an AI Blueprint
August 12, 2026  |  Opinion

Agentic AI changes more than workflows, it changes how an organization operates, WEX Chief Digital Officer Karen Stroup writes in a new PYMNTS eBook, “Building...

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How AI Shopping Agents, Stablecoins and Smarter Checkout Drive Business Growth
How AI Shopping Agents, Stablecoins and Smarter Checkout Drive Business Growth
August 11, 2026  |  B2B Payments

Payments used to arrive at the end of a sale, take the money and leave. Now they have a much bigger job. They can help...

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Credit Unions Give AI the Legwork and Humans the Last Word
Credit Unions Give AI the Legwork and Humans the Last Word
August 11, 2026  |  Opinion

In launching AI, credit unions should start with workflows where risk can be managed and human oversight remains central, Velera EVP, Chief Product and Technology...

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Who Owns the Customer Relationship When Agents Make Payments?
Who Owns the Customer Relationship When Agents Make Payments?
August 10, 2026  |  Opinion

Agentic AI requires transforming the relationship between companies and customers, Synchrony SVP, AI Technology and Transformation Mike Storiale writes in a new PYMNTS eBook, “Building the...

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Splitit CEO Says Card-Linked Payments Can Save AI Sales
Splitit CEO Says Card-Linked Payments Can Save AI Sales
August 07, 2026  |  Opinion

Card-linked installments can help prevent payment failures in agentic AI commerce, Splitit CEO Nandan Sheth writes in a new PYMNTS eBook, “Building the Agent-Ready Payments...

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