Sections
self-service
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2.4KCredit UnionsHow One Nevada Credit Union Secures Its Self-Service Innovations
Credit union members are increasingly placing emphasis on self-services like mobile and online banking for their seamlessness and convenience. And while many...
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4.1KUnattended RetailUSAT: Bridging The ‘Consumer Gap’ In Unattended Retail
Mind the gap, as the saying goes. In this case, it’s the gap between interest and intent, the chasm that lies between consumer...
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3.7KCredit UnionsHow One Nevada Credit Union Secures Its Self-Service Innovations
Credit unions (CUs) are performing well as the new decade dawns, with a recent study finding that CUs increased their loan originations...
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3.5KB2B PaymentsDriving The Self-Service Model In SMB InsurTech
As is often the case with technology adoption, small business (SMB) owners are seeking services and solutions that offer the same convenience...
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3.2KUnattended RetailSelf-Checkout Hits A (Small) Speed Bump
There’s not much argument against self-checkout systems as a means of improving the customer experience. But at least a temporary blowback to...
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2.3KUnattended RetailConsumers Turn To Unattended Retail For Speed, Shorter Lines
We all have certain moods and comfort zones when shopping. For some purchases – costly designer fashion and jewelry, luxury cars and...
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1.7KRestaurant innovationSmart Kiosks: The Key To QSR Loyalty?
It’s among the most successful businesses in human history, but even mighty McDonald’s can make a colossal blunder. People were not lovin’...
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1.8KToday In DataInnovating To Take On Subscription Churn, Restaurant Orders
Subscription commerce is all the rage and shows every sign of continued growth in the next decade. Churn remains a challenge in the...
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3.6KRetailHow QSRs Are Driving Retail Innovation Via Emerging Tech
Retail innovation comes from various places – and for the new decade, that includes quick-service restaurants (QSRs), the site of massive technological...
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1.7KDeliveryUSAT Coffee Delivery Gets Digital Upgrade
USA Technologies (USAT), a cashless payments and software services company for the self-service retail market, has announced upgrades to its Seed Delivery...
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4.3KRestaurant innovationTrending: Malibu Poke Gets Personal With Facial Recognition To Order, Pay
U.S. consumers are increasingly turning to digital technology to place food orders. A recent study found online food delivery orders increased nearly...
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4.0KRestaurant innovationWhen Restaurant Tech Sees Your Face And Identifies Your Taste
Facial recognition tech could give the old restaurant axiom “service with a smile” a whole new meaning, by allowing customers to reorder...
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2.4KToday In DataDollars To (Dunkin’) Donuts Through Rewards – And AI, Too
Technology offers the benefit of helping QSRs leverage knowledge about their customers’ preferences into stickier relationships. As voice ordering, inventory management and...
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3.5KRetailThe Rise Of Stores Where Shoppers Can’t Buy Goods
With this week’s Nordstrom Local debut in New York City and Starbucks’ plans for pick-up only cafes, it’s a new age for...
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6.3KInnovationQSRs Get Smarter With The Help Of AI
Back in the day fast food and other QSR operations were not exactly known as centers of cutting-edge technology. Now QSR operations...
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7.6KRetailWhy Brick-And-Mortar Merchants Are Tapping Into Unattended Retail
To help meet customer expectations in the digital age, retailers have to know who their shoppers are and what they want. While...
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8.0KRetailBell And Howell CEO: Why Next Gen Click-And-Collect Isn’t Just About Convenience
When Bell and Howell (BH) first examined how it could compete in the automated, self-service delivery kiosk and locker space a few years ago, it was...
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9.8KCommentarySelf-Checkout Gets An Innovation Makeover
Matt Redwood, head of self-service at Diebold Nixdorf, contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Self-checkout has been around...
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3.7KStartup Check-InBuilding A Better Customer Experience For Payments
When it comes to the customer experience, Denise Leleux looks through multiple lenses. The former Tesla executive, who AvidXchange recently hired as...
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5.2KRetailGrocers Consider Checkout Line-Free Future With Unattended Retail
To help shoppers check out without waiting in line, grocery retailers are rolling out entire stores centered around cashierless shopping experiences, enabling...
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5.4KToday In DataToday In Data: Driving A Digitally Determined World
In an average week, the average consumer spends about 24 hours online – exactly 1/7 of their time. They use their phones...
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3.5KToday In DataToday In Data: Digital Retail Innovation
New technologies bring new opportunities to serve consumers, and retailers are offering their customers more digital options than ever to meet their...
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4.4KToday In DataToday In Data: Building A Better Self-Service World
Consumers, as it turns out, like to be able to do for themselves whenever easily possible. Online or in the real world,...
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4.4KRetailALDI And Grocery Competitors Poised For Online-Offline Evolution
Grocers are expanding their in-store and online offerings as they compete with other retailers in a crowded space. Aldi, in particular, recently...
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6.4Kself service retailVending Machine Commerce Encourages Digital Payments Growth
Visit one of the places where time still crawls — New Orleans, for instance, inside a dive bar where the beer and...
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3.3KTracker SeriesTracking PYMNTS Trackers Into 4Q And Beyond
The last days of summer here. The end of a quarter is approaching, and with that, we head into the end of...
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4.5KRetailToday In Data: A Mobile Economy Is A Self-Determined Economy
Some things won’t ever change. The change of summer to fall will likely always send tens of millions of American families scrambling to...
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4.5KUnattended RetailFrom Biometrics To Bitcoin, Vending Machines Look Beyond Cash
Candy and soft drinks don’t rule the vending machine anymore. In fact, vending machines are increasingly being used to sell products such...
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4.6KNewsFive At Five: Amazon Gets Beat In San Francisco
Welcome to Five at Five, your daily look at the day’s payments and commerce news. Today’s news includes coverage of how a...
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3.8KToday In DataToday In Data: Healthier Systems, Healthier People
Healthcare is a massive market in the United States – the insurance industry alone is valued in the trillions of dollars. And yet,...
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8.1KRetailDiebold Nixdorf On Rewriting The Retail Experience With Self-Service
Self-service technology is not exactly a new feature of commerce — consumers have seen variations of it in supermarkets for the better...
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6.8KPayment MethodsToshiba Global Commerce Solutions Sees 46 Percent Market Share Growth
Toshiba Global Commerce Solutions, the global retail electronic point of sale (EPOS) technology company, announced on Monday (July 30) that it has grown...
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5.2KToday In DataThe Multifaceted Future Of Self-Service
Consumers, while generally desirous of good service in general, are these days increasingly willing to serve themselves. In fact, a growing number of...
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7.5KRetailMore Than 70 Percent Of Consumers Have Used Self-Checkout In Grocers
Kroger has been expanding its omnichannel offerings as it seeks to remain competitive in a crowded market. With its Scan, Bag, Go, for...
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5.4KRetailTime To Write The Obituary For The Fast Food Worker?
The future is coming to McDonald’s and, according to recent reports, that future is going to look a lot like self-service order kiosks....
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5.2KToday In DataAccelerating Innovation To Create Convenience
Finding solutions that work is great. But solutions that work everywhere for anyone who wants to use them is even better. Which...
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5.2KToday In DataToday In Data: Unattended Retail, Cross-Border Exposure And Russian Indictments
Today in PYMNTS data, the business-to-business (B2B) payments market is growing in valuation, self-service vending machines are easing customer complaints at the...
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7.3KRetailZiosk Launches Mobile Wallet
Any parent of small children who has recently eaten at Olive Garden or Chili’s would probably fully support nominating Viren Balar for the...
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5.0KNewsChange Is Coming To Laundromats That Could, Among Other Things, Take Away The Change
Coin operated laundromats are a thriving industry, producing $5 billion in revenue a year, mostly in the form of quarters – that’s...
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9.2KVending MachinesHow To Make 20 Billion Quarters Digital
Coin operated laundromats are a thriving industry, producing $5 billion in revenue a year, mostly in the form of quarters – that’s...
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3.8KVending MachinesWorld’s First Vending Machine Café Comes To Singapore
The new dinning option offers everything from hot meals to drinks and snacks.
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3.9KVending MachinesAvis Takes Car Rental Mobile
Rental car giant launches mobile app and sensors to combat startups like Uber.
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5.9KVending MachinesThe (Unattended) Car Buying Alternative
Consumers now have another option to consider when they’re in the market for a car: a vending machine. No joke. In this...
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7.8KVending MachinesThe Unattended Path To Car Buying
Consumers now have another option to consider when they’re in the market for a car: a vending machine. No joke. In this...
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3.9KVending MachinesAutomation: Coming To A Hotel Near You?
Consumers want convenience and instant gratification, but friction in user experiences stand as an ongoing barrier. But self-service providers are looking to...
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8.8KVending MachinesSelf-Service Tech Tackles Age-Old Pain Points
Consumers want convenience and instant gratification, but friction in user experiences stand as an ongoing barrier. But self-service providers are looking to...
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7.7KVending MachinesUSA Technologies Expands Cashless, Self-Service Footprint
Self-service retail market payment provider USA Technologies (USAT) is expanding its relationship with Rawls Distributing Company to ensure all of the vending machines...
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7.2KVending MachinesThe Future Of Unattended Retail Is Here
Automats delivered a roast beef and mashed potato dinner from coin-operated vending machines in the 1940s and 1950s. Today, self-service restaurants deliver...
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7.7KVending MachinesUnattended Retail Comes Full Circle
Automats delivered a roast beef and mashed potato dinner from coin-operated vending machines in the 1940s and 1950s. Today, self-service restaurants deliver...
